About this interview

In this episode, we speak with Patrick Tyc, Managing Partner at CBA IT Tools (CBABenelux), a long-time ManageEngine partner based in the Netherlands. Patrick shares how observability is evolving in today’s IT landscape from just tracking infrastructure health to helping team manage complexity, costs, and compliance.

The conversation touches on real-world shifts happening across ITOps, and what businesses are prioritizing as they move toward more integrated monitoring.

Key topics discussed

  • The shift from basic monitoring to full-stack observability
  • How teams are using observability to reduce costs, improve efficiency, and strengthen security
  • AI adoption and its implementation reality
  • The data paradox: Improving customer experience at the cost of employee privacy
  • Why a thoughtful, long-term approach matters when choosing vendors and tools

This session offers a practical view of how observability is being adopted across regions like Benelux, and what IT teams can keep in mind as they build their strategy.

About the speaker

Patrick Tyc

Patrick Tyc is Managing Partner at CBA IT Tools (CBABenelux), Netherlands, where he leads sales and distribution of ManageEngine IT management solutions in the Benelux region. With a background in digitalization media and document management since 2004, he specializes in privacy-conscious observability for modern IT operations.