What does IT maturity look like in developing economies? IT Operations in APAC
About this interview
Welcome to the 2nd episode of the FSO Spotlight Partners Roundtable series, where IT solution experts representing different parts of the world converge to share their region's market dynamics and technology adoption trends.
In this discussion, our partners from Sri Lanka and Indonesia share ground-level perspectives on how enterprises are moving from traditional infrastructure monitoring toward full-stack observability.
The conversation highlights the operational realities behind digital transformation across APAC, where compliance frameworks, cloud economics, and the need for proactive IT operations are reshaping how enterprises design and manage their technology stacks.
What we discussed
- Digital maturity trends across Sri Lanka and Indonesia
- The shift from infrastructure monitoring to full-stack observability
- Why enterprises increasingly adopt hybrid cloud strategies
- How compliance frameworks and cost shape infrastructure decisions
- Root cause analysis and operational resilience in regions prone to disasters
- How unified observability platforms reduce operational complexity
About the speakers
Idhrees Iflal is Senior Product Executive, specialised in SaaS & Infrastructure consulting, at Safe Engine Pvt Ltd, a subsidiary of South Asian Technologies, Sri Lanka, managing sales and distribution of ITSM, NMS, APM, and endpoint security solutions as well as Veriato cybersecurity products. Recognized as ManageEngine's Customer Marketing Champion of the Year 2024, he drives business development, partner ecosystems, OEM management, and lead generation.
Dilshan Ariyarathna is a Solution Specialist at Safe Engine (Pvt) Ltd., with over 13 years of experience supporting and optimizing enterprise IT environments across networking, infrastructure monitoring, and systems management. He works closely with organizations to implement and operationalize IT management solutions, helping teams improve visibility and security posture, troubleshoot issues faster, and maintain reliable IT operations. His core expertise lies in ManageEngine-based IT management tools.
Afzal Ahamed, Head of Sales at Safe Engine Pvt Ltd, boasts nearly a decade of expertise in IT sales and business development, holding an MBA and CIM (UK) qualification. At Safe Engine, ManageEngine's exclusive distributor in Sri Lanka, he oversees sales, operations, and strategic partnerships that have empowered 90% of the nation's banks and diverse enterprises for unified endpoint management, compliance, and cybersecurity. His expertise lies in positioning unified IT management tool offerings, covering observability, security, compliance, and so on.
Liestiadi, Senior Vice President at PT Prodata Sistem Teknologi, brings 16+ years of experience in delivering IT solution services, driving ManageEngine deployments as Indonesia's certified partner since 2005. An IT solution expert specializing in network infrastructure, he helps enterprises across energy, telecom, and finance industries achieve availability, security, and efficiency through customized consulting, design, and management services.
Ariq A., IT Network and System Engineer at PT Prodata Sistem Teknologi, has 3+ years of frontline experience in implementing ManageEngine solutions, delivering on-site support, especially for BFSI clients. With a Bachelor's in Informatics Engineering from State University of Jakarta, he specializes in offering technical support for ITSM, ITOM, and PAM solutions.