User Management

This section is common to all the editions of IT360 - Professional Edition, Enterprise Edition (Central only) and MSP Edition (Central only).

For making the ManageEngine IT360 available and usable for all your customers, you need to add requesters and technicians, and define their roles. This enables the requesters to log in to the Self-Service Portal to check the status of the issues reported by them, submit requests, and search the knowledge base online. The added technicians can log in to the ManageEngine IT360 application and pick up requests, review and resolve requests assigned to them, add solution articles, and so on. The user management configurations allow you to add requesters, technicians, define roles, and login access permissions.

To access the user management related configurations:

  1. Log in to the ManageEngine IT360 application using the user name and password of a ManageEngine IT360 administrator.

  2. Click the Admin tab in the header pane. The Configuration wizard is displayed, where you can see the Users block.

The various user management configurations that you can perform are:

  1. Configuring Roles
  2. Configuring User - Additional Fields
  3. Configuring Requesters
  4. Configuring Technicians
  5. Configuring Support Groups
  6. Configuring User Groups
  7. Configuring Leave Types
  8. Configuring Robo Technician
  9. Configuring Technician Auto Assign

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