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It has been 3 years since we first launched IT360. Today, after several releases and over 200 global enterprise-level installations, we announce the most-equipped yet simplified version of IT360; The IT360 10 in a whole new avatar.

As always, several of the enhancements came as feedback from our valuable customers, who have been our partners in continuously improving the product since its inception. We began working on version 10 with a vision to provide to our users a completely new experience in managing their complex IT infrastructure in the simplest possible way.

Here is a list of 10 features to watch out for in version 10

  • Unified Discovery

  • Enterprise Search

  • Project Management

  • Faster Response

  • Application Insight

  • Switch port Mapper

  • Topology Maps

  • Admin workflow

  • Enhanced Interface

  • Configurable Dashboards

Unified Discovery

All new discovery engine

We have moved away from the traditional user interface of the monitoring.. The new IT360’s GUI is designed in a way to move the clutter away from dashboard enabling users to see the information that is important. Based on research and feedback, we have moved modules that are critical to a business to more visible and accessible positions. An attempt has also been made to reduce the number of steps required to complete a task thus reducing operational time.

We released the beta version of the product back in April, 2013. Since then we have been giving product demonstrations to our customers to get their opinions. Mr. Jason Beckett who is an enterprise system administrator at Prime Healthcare Services, USA, says "We have a huge infrastructure that is spread across several locations. Being able to capture all of our systems automatically rather than relying on an import of a .CSV file will greatly ease the administrative overhead. Our company is growing through acquisitions, so the auto-discovery feature will greatly streamline the process of adding all of the devices from the new companies we are adding."

Enterprise Search

Enterprise Search

IT360 10 will feature an industry first-attempt to mine the little data present in various RDBMSs of an enterprise. Launched as a beta version a few months ago, the enterprise search can search for a keyword in multiple databases belonging to various applications including IT360’s service-desk module, documents and third-party applications like Solarwinds’ SAM and BMC’s TrackIT.

A survey involving over 300 enterprises revealed that over 80% of enterprises that use multiple IT-management tools see value in using the enterprise search and look forward to using it to search for information across those tools.

The enterprise-search in IT360 features a Google-like interface that enables users to simply click and view results without requiring to program SQL queries or understand database schemas. IT360 even allows users to choose how those results are displayed and provides links to actionable search results.

Project Management

Track IT projects better via
Project Management

Several IT projects run in parallel and are either tracked using a separate project-management tool or are organized for easy accessibility and understanding. The new version comes with an integrated project- management module. All projects can be initiated and tracked efficiently using the monitoring solution itself.

faster response

Tuned for a faster response rate

Dealing with infrastructure and scalability at an enterprise-level, can delay the operational responsiveness of monitoring solutions. The code in the new version of IT360 has been reworked to fine-tune the product to avoid sluggishness during peak-operational hours. The probe-central server-communication medium has also been improved for faster reporting and collection of data from various sites.

APDEX score

End-User is the King:
Ensure user satisfaction with APDEX score

IT360 always had a user-experience management module to collect various metrics to track and improve business-critical applications. The new version of IT360 goes one step further to track the satisfaction-level of users using the Application Performance Index (APDEX) score. With this feature administrators and managers can effectively track the transaction tracing of applications that run on Java, .NET and Ruby of Rails.

Switch Port Mapping

Switch port mapping & IP Address management (IPAM)
to keep the spreadsheets away from Datacenters

Most datacenter administrators still rely on Microsoft Excel sheets to keep a note of switch ports and corresponding devices. This increases the dependency on the sheet and makes it prone to human error. IT360 can discover devices plugged into each port of a specified switch and map their availability from the unified dashboard

One of the other new features of this version is IP-address management. Product can periodically scan a subnet and provide the availability status of IP addresses in that specific subnet. This results in efficient time-management and reduction in errors.

Topology Maps

Automated Network Topology maps

As an organization expands its business its IT infrastructure grows as well. I It becomes extremely difficult to track network devices that are spread across various locations and memorize the interdependencies between them. IT360 10 makes this easy by automating the topology-mapping mechanism. Now, administrators and IT managers can view interconnected network devices on a map which is populated automatically based on the relations that are provided.

Admin Workflow

Enhancing the Do-it-yourself (DIY)
approach for Administering IT360

The new IT360 comes with an enhanced admin-workflow and configuration wizard. Guidelines have been added at every step of the configuration. This reduces the dependency of customers on technical support and increases the overall working efficiency of the team

Better Visual Experience

Designed for better Visual experience

We have moved away from the traditional user interface of the monitoring.. The new IT360’s GUI is designed in a way to move the clutter away from dashboard enabling users to see the information that is important. Based on research and feedback, we have moved modules that are critical to a business to more visible and accessible positions. An attempt has also been made to reduce the number of steps required to complete a task thus reducing operational time.

Configurable Devices

Configuring devices made easy

Apart from extensive reporting and configurable dashboards, the new version of IT360 also comes with threshold templates. Most of these templates are designed based on vendor and customer experience. These predefined templates allow IT teams to proactively monitor IT devices that run business-critical services.