Help desk technicians are often the first call for clients who experience IT issues, and the time taken by them to resolve an issue significantly impacts the way customers perceive a business. With ServiceDesk Plus empowering your technicians in delivering seamless customer service, it is time you explore its integration possibilities with which you can help your technicians identify and resolve network, server and application issues, even before end-users realize.
Join our webinar on 26 Oct. 2021, at 12.30pm MYT to discover how ServiceDesk Plus' network and application monitoring integrations can help prevent downtime, bring down MTTR and reduce the call volume from agitated customers.
Suresh Bagavathy is a technical evangelist. In his last 13 years with Zoho Corp, he has played a variety of technical and marketing roles. He now focuses on IT operations management. Suresh has been a keynote speaker at many international seminars and user conferences conducted by ManageEngine. He also loves sports and plays badminton whenever he gets a chance.