To change the port number after the Desktop Central MSP server is installed, follow the steps given below:
You can now connect the chat sessions, using the Desktop Central server.
You might get this error message when you try to connect a chat session. Following are the scenarios when a agent cannot be reached.
Computer is in hibernate mode.
Computer is in standby mode.
Computer is shutdown.
Computer is disconnected from the network.
Communication cannot be established between the agent and the server.
You will receive the 'chat connection time out' error message if the chat request session has exceeded the maximum time limit of one minute. In such cases you can retry to initiate the chat session.
While initiating a chat session, if the chat session has been initiated successfully but you are still unable to view the chat window. In such cases your web browser might block the Pop Up, so ensure that your browser allows Pop Up from Desktop Central.
The list of user names will be refreshed in three scenarios as specified below.
During 90 minutes refresh interval while the agent communicates with the server.
During every user log on if it is configured in the User Logon Settings.
During every agent Logoff.