Adding an IP Scope

 

Desktop Central has different agents for different locations, for example a local office agent will not be the same as the remote office agent. Similarly every remote office has different agents as well. When you are managing computers one or more remote locations, you can have a defined set of IP ranges for different offices. This enables the Desktop Central Server to identify the agents with respect to the IP range.

So whenever a computer is moved from a local office to a remote location,  IP scope is used  to automatically detect and deploy the respective WAN agent. Desktop Central will check for the change in the IP address periodically and will deploy the appropriate agents whenever a change is detected.

If there is no movement or a rare chance of moving computers between remote offices, you do not need to define an IP Scope for your remote offices. In this case, you can move your computers, if required, by using the Move to list in the Computers tab in the Scope of Management page. For more information, click here.

When a computer (or a laptop) is transferred to a new remote office, a new IP address is automatically assigned to that computer (or laptop) by the DHCP server in the remote office network. The Desktop Central agent then determines whether the new IP address, that was assigned, is within the IP range of the new remote office. You can add an IP Scope for remote offices as well as local offices.

If you are moving computers only between specific remote offices, you should assign an IP Scope only for those remote offices.

To add an IP Scope, follow the steps given below:

  1. Click the Admin tab

  2. In the Global Settings section, click Scope of Management

  3. Click the IP Scope tab

  4. Click Add Scope

  5. In the Select Remote Office list, click the required remote office name

  6. Select either of the following types of IP Scope:

    1. IP Address Range: Enter the start and end IP addresses

    2. Subnet: Enter the subnet mask and subnet IP address

  1. Click Save

You have configured the IP Scope to successfully manage computers that move from one location to another. If IP Scope is defined for all the remote offices, you can feel assured that whenever the computer is moved to a remote office, it will be managed.

Configure Default Remote Office

Configuring an IP Scope for all the remote offices, will help Desktop Central Server to manage all the computers which are moved from one remote office to another. Desktop Central server will not be able the manage few computers in the following situations:

  1. If a computer is moved from one remote office to another where IP scope is not configured.

  2. If the computer does not report any remote office and connects directly to the internet.

In order to handle such scenarios, you can configure a default remote, which means computers which does not fall into the specified IP range will contact one particular office by default. So that computers will be reachable  by Desktop Central all the time, even if the user does not report to any remote office and directly connects to internet, Desktop Central will be able to reach them. Follow the steps mentioned below to configure "Default Remote Office"

  1. Click Customers and select IP Scope
  2. Click Configure Default Remote Office
  3. Enable the checkbox to Enable Default Remote Office.
  4. From the drop down select the remote office/local office which needs to be set as default.
  5. Click Save to save changes.

This can be done only if IP Scope is configured for the local or one of the remote offices.  It is recommended to create a remote office for all the computers who directly connect to internet without using a distribution server. The same can be set as a default remote office so that any computer that reports to the default remote office, will be able to reach the Desktop Central server directly.

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