When you install Desktop Central MSP in your network, it automatically discovers all the domains and workgroups available in your network once you add the AD connector details.
To view the discovered domains/ workgroups or to initiate the discovery, select Admin tab -> Scope of Management (SoM) -> Computers tab -> Add Computers. This will list all the computers belonging to a domain.
Domain can be added in Desktop Central in three ways:
Similar to domains, workgroups can be added in Desktop Central in three ways:
All the above options will open the Add Domain dialog for accepting the following information:
Desktop Central MSP establishes a remote connection with the managed computers to perform various Desktop Management activities like agent installation / upgradation, patch/inventory scanning, and remote desktop sharing, which requires an admin credential. The credential provided when adding a domain/workgroup is used for this purpose. When the username/password provided while adding the domain/workgroup has changed later due to password expiry or other reasons, you need to update the correct credentials from the Admin tab -> Global Settings -> Domain -> to avoid getting "Access Denied" errors while performing any remote operations.
To update the credentials, choose to Modify against the corresponding domain/workgroup under Actions column. Edit the credentials and click Update Domain Details.
You can automate the process of adding and removing computers that are managed by Desktop Central MSP by configuring the SoM policy. This helps you to synchronize computers from AD Connector. So you will find the computers that are newly added in the Active Directory, but are not managed in Desktop Central MSP and the computers that have been deleted from the Active Directory. This helps you to quickly add or remove computers from the list of computers managed using Desktop Central MSP.
The synchronization will happen at a specified time everyday and can be configured to notify you whenever a change is detected. You can also initiate the sync option as and when required with sync only modified data and sync all option. Sync only modified data will list only the changes that has happened after the previous sync. So the computers which are added or removed after the previous sync will be listed here. Sync all option can be used to get the complete list of all the computers that has been added or removed in the active directory.
To enable synchronization follow the steps below:
You can choose to exclude computers for management purpose, within Desktop Central MSP. Excluding here, refers to removing the computers, which need not be managed by Desktop Central MSP. You can select them, click on "Exclude Computers", button by navigating here : Desktop Central MSP web console -> SoM ->, SoM Policy -> Exclude Computers. You can view all the excluded computers, and choose to install agents anytime in the future.
From the SoM summary page, you can manually troubleshoot computers in which the agent upgrade has failed. Upon clicking the troubleshooting page, several agent versions along with the computer count will be displayed in the drop down. Depending on the version that has failed, you can choose to troubleshoot. SoM troubleshooting page will shed light on the status in Active Directory, Distribution Server status, and the agent status.