Installing Agents in Client Computers

While managing client computers using Distribution Server, You can install agents in two stages viz;

  1. During Distribution Server Deployment.
  2. After Distribution Server Deployment.
To deploy WAN agent during Distribution Server deployment,
  1. Navigate to the working folder dssetup in the command prompt. Example: c:\Remote-Office\dssetup, where Remote-Office is folder in which the dssetup has been extracted.
  2. Edit the computers.txt and specify the computers where the WAN Agents have to be installed.
  3. Run the command setup.bat and select the option as 2.
  4. Specify the Administrator user name and password when prompted. This can be a domain administrator or a common user who has administrator privileges in all the computers where the WAN agent has to be installed. The user name should be prefixed with the domain or the workgroup name - eg. zohocorp\administrator
  5. This will deploy both the Distribution Server and also WAN agents on the branch office computers specified in computers.txt.
To deploy WAN agent after deploying Distribution Server,

There are various ways to install agents in client computers after deploying Distribution Server. They are as follows;

Manual agent installation
To manually install Desktop Central agents in computers you wish to manage,

  1. Navigate to Admin tab -> Scope of Management (SoM) -> Computers.
  2. Download the agent specific to your remote office. For example, assume that you have two remote offices named Remote Office 1 and Remote Office 2. If you want to install an agent in Remote Office 2, then click the Download Agent link and then click Remote Office 2.
  3. Copy the downloaded zip file in a folder in any computer of the respective remote office and extract the zip file to a directory.
  4. Edit the computernames.txt file and add the names of the computers in which you want to install the agent. Enter the name of each computer in a separate line
  5. Open command prompt in administrator mode, change the directory to <Extracted_Dir>/dssetup.
  6. Execute the setup.bat file and follow the instructions in command window.

You have installed agents in the computers of a remote office in your network. These computers will automatically be added to the list of computers that you are managing using Desktop Central.

Agent installation using web console

Note: This method is applicable only for Desktop Central MSP version 10.0.XXX and above.

Desktop Central MSP agents can be installed using web console in two stages,

  1. While defining Scope of Management
  2. After defining Scope of Management

Installing agents while defining Scope of Management

Follow the steps below to install Desktop Central MSP agents while defining SoM

  1. Navigate to admin tab -> Scope of Management (SoM) -> computers -> Add computers
  2. Specify the AD connector: AD connector is a Distribution Server that can reach or access the Domain Controller of your enterprise and can parse the entries in Active Directory. Select the Distribution Server that is connected to the same network as that of your Domain Controller.
  3. The Add Computers page will have the Add Domain button where you have to specify the domain details followed by domain credentials (with administratve previleges) to add the domain/workgroup.
  4. Using "Select Computers" option, select the computers you wish to manage using Desktop Central MSP.
    Note: You can also specify the names of computers manually and add.
  5. Enable "Start Agent Installation Immediately" checkbox to instantly initiate agent installation in the listed computers.

You have now successfully installed Desktop Central MSP agents while defining Scope of Management

Installing agents after defining Scope of Management
Follow the steps below to install agents after defining Scope of Management

  1. Navigate to admin tab -> Scope of Management (SoM) -> computers -> Add computers
  2. Select the computers in which you want to install agents and select the "Install agent" option.

You have successfully installed agents in the coputers after defining Scope of Management

Agent installation using Windows Group Policy Objects (GPO)

You can install an agent in your client computers using a GPO. This is done by running a script in multiple client computers by adding the start up script of the Active Directory. For more information, Refer Installing Desktop Central agents using GPO.

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