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Deploying Software Applications


You can integrate the Software Deployment feature in Desktop Central MSP with ServiceDesk Plus MSP. This allows you to create or use existing packages in the Desktop Central MSP server to deploy software applications. The ServiceDesk Plus MSP server and the Desktop Central MSP server are synchronized automatically.

Prerequisites

Before you integrate details about assets with ServiceDesk Plus MSP, you must complete the following tasks:

  • Ensure that the build numbers conform to the details given below:

    • Desktop Central MSP: Professional Edition, Build number 80000 or later versions

    • ServiceDesk Plus MSP: Professional Edition, Build number 7601 or later versions

  • Run both Desktop Central MSP and ServiceDesk Plus MSP in your network

  • Manage all the computers in your network using Desktop Central MSP

  • Ensure that the Customer Names in Desktop Central MSP is same as the Account Name in ServiceDesk Plus MSP

  • Similarly, the Remote Office Name in Desktop Central MSP should be same as Site Name in ServiceDesk Plus MSP

Enabling Software Deployment from ServiceDesk Plus

To enable software deployment from ServiceDesk Plus MSP, follow the steps given below:

  1. Click the Admin tab

  2. In the Global Settings section, click ServiceDesk Plus MSP Settings

  3. In the ServiceDesk Plus MSP Settings section, check the Enable ServiceDesk Plus MSP Integration checkbox

  4. In the Service Desk Server Plus MSP Details section, specify the following details about the ServiceDesk Plus MSP Server:

      1. IP address/DNS name

      2. Port number

      3. Required communication protocol

  5. In the Features to Integrate section,  select Software Deployment checkbox

  6. Generate and authentication key and provide it here.

  7. Click Save

    If you select HTTPS mode of communication, you must provide the SSL certificate of ServiceDesk Plus. To do this copy the file "sdp.keystore", to your computer, from the following location:

    <ServiceDesk Plus Installation Home>/Server/Default/conf directory

    Select the file that you have copied using the Choose File button.

     

    If you are using a third-party SSL certificate, you must also provide information regarding the alias name you provided when generating the keystore file and the password for the keystore.

  8. Configure Desktop Central Settings in ServiceDesk Plus MSP:
    1. Click Admin --> Desktop Central MSP Server Settings
    2. Specify the details of the Desktop Central MSP installation like Server Name/IP, Port and the communication details.
    3. Click Save
  9. Enable the option to display the install or uninstall software applications option in the Actions menu option in ServiceDesk Plus MSP. You can enable this option in the Service Catalog in the Help Desk section in ServiceDesk Plus MSP.
  10. Configure the User Roles in Service Desk Plus MSP to include "Install and Uninstall Software" permissions and assign users to this role.  Only users who have this permission will get the Install/Uninstall Software option within the Actions menu of a request.