You can integrate the Software Deployment feature in Desktop Central MSP with ServiceDesk Plus MSP. This allows you to create or use existing packages in the Desktop Central MSP server to deploy software applications. The ServiceDesk Plus MSP server and the Desktop Central MSP server are synchronized automatically.
Before you integrate details about assets with ServiceDesk Plus MSP, you must complete the following tasks:
Ensure that the build numbers conform to the details given below:
Desktop Central MSP: Professional Edition, Build number 80000 or later versions
ServiceDesk Plus MSP: Professional Edition, Build number 7601 or later versions
Run both Desktop Central MSP and ServiceDesk Plus MSP in your network
Manage all the computers in your network using Desktop Central MSP
Ensure that the Customer Names in Desktop Central MSP is same as the Account Name in ServiceDesk Plus MSP
Similarly, the Remote Office Name in Desktop Central MSP should be same as Site Name in ServiceDesk Plus MSP
To enable software deployment from ServiceDesk Plus MSP, follow the steps given below:
Click the Admin tab
In the Global Settings section, click ServiceDesk Plus MSP Settings
In the ServiceDesk Plus MSP Settings section, check the Enable ServiceDesk Plus MSP Integration checkbox
In the Service Desk Server Plus MSP Details section, specify the following details about the ServiceDesk Plus MSP Server:
IP address/DNS name
Required communication protocol
In the Features to Integrate section, select Software Deployment checkbox
Generate and authentication key and provide it here.
If you select HTTPS mode of communication, you must provide the SSL certificate of ServiceDesk Plus. To do this copy the file "sdp.keystore", to your computer, from the following location:
<ServiceDesk Plus Installation Home>/Server/Default/conf directory
Select the file that you have copied using the Choose File button.
If you are using a third-party SSL certificate, you must also provide information regarding the alias name you provided when generating the keystore file and the password for the keystore.