Integrating Desktop Central with ServiceNow

ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field services and more. You can integrate Desktop Central with ServiceNow and reap the following benefits -

  1. Get up-to-date information about IT assets like hardware and software details installed in the computers in your network on ServiceNow console. Since Desktop Central works on an agent-server model, any changes in hardware and software assets installed in the computers in your network will get updated immediately. Thus making the asset data more accurate and comprehensive.

  2. Deploy business apps to remote users in just one click : Distribute applications to remote computers from within support tickets to save time.

  3. Perform remote troubleshooting instantly : Take control of remote computers with options to troubleshoot them with multi-monitor support, transfer files between them, and record sessions for auditing purposes.

  4. Save time and effort by remotely shutting down and restarting user computers : Shut down, restart, hibernate, and lock remote computers right away from your incident window.

  5. Identify and resolve incidents with a single tool : Reduce time and effort by managing your ServiceNow IT operations without having to switch between multiple tools.

  6. Implement all your ITIL processes easily : IT operations are a key part of any ITIL framework. Centralize your ITIL processes by resolving incidents from a single solution.

Steps

Follow the below-mentioned steps for -

  1. Integrating Desktop Central with ServiceNow for asset data sync
  2. Integrating ServiceNow using Desktop Central plug-in app
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