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Complete UI Integration with ServiceDesk Plus MSP


  1. Pre-requisites

  2. Steps to Integrate Desktop Central UI with ServiceDesk Plus MSP

  3. Enabling Desktop Management Menu for ServiceDesk Plus Users


 

Desktop Central UI can be completely integrated with ServiceDesk Plus MSP giving ServiceDesk Plus users complete access to desktop management functions.

Prerequisites

  • Ensure that the build numbers conform to the details given below:

    • Desktop Central MSP: Professional Edition, Build number 80000 or later versions

    • ServiceDesk Plus MSP: Professional Edition, Build number 7601 or later versions

  • Run both Desktop Central MSP and ServiceDesk Plus MSP in your network

  • Manage all the computers in your network using Desktop Central MSP

  • Ensure that the Customer Names in Desktop Central MSP is same as the Account Name in ServiceDesk Plus MSP

  • Similarly, the Remote Office Name in Desktop Central MSP should be same as Site Name in ServiceDesk Plus MSP

Steps to Integrate Desktop Central UI with ServiceDesk Plus MSP

To integrate Desktop Central UI with ServiceDesk Plus, configure Desktop Central MSP Server Settings in ServiceDesk Plus

  1. Click Admin --> Desktop Central MSP Server Settings

  2. Specify the details of the Desktop Central installation like Server Name/IP, Port and the communication details.

  3. Select the Enable Desktop Management Menu option.

  4. Click Save

After configuring the Desktop Central Settings, ServiceDesk Plus users, will be able to see a Desktop Management Menu in the ServiceDesk Plus UI

Whenever a user is created in ServiceDesk Plus MSP who has access to Desktop Management menu, the same user will get created in Desktop Central MSP as well.

Enabling Desktop Management Menu for ServiceDesk Plus MSP Users

Having integrated the UI of Desktop Central with ServiceDesk Plus, the next thing you do is to enable this menu for ServiceDesk Plus users. The Desktop Management menu, by default, will be visible to all users with administrative privileges in ServiceDesk Plus MSP (Build #8020 and above). However, when you configure the Desktop Central MSP Server settings, it will be visible only for whom the menu has been enabled.

To enable the Desktop Management menu for users, follow the steps below:

You should login to ServiceDesk Plus MSP as a user who has Administrator privileges in ServiceDesk Plus MSP.

  1. From the ServiceDesk Plus MSP Web console, select Admin --> Technicians
  2. Click the user to whom you should enable Desktop Management menu.
  3. Under the Login Details of the user, select "Enable to access Desktop Management Functionality" option
  4. Choose what privileges should the user have in Desktop Central:
    1. Admin privilege will have access to all the features
    2. Guest privilege will only have read-only access to Desktop Management functions.
  5. Select the required privilege and click Save.
  6. Repeat the above steps for every user to whom the Desktop Management menu has to be enabled.

You cannot enable the Desktop Management menu for yourself. You should ask a fellow administrator to enable it for you.