User Role and Permission

This document will explain the roles and permissions which can be mapped for users. The default roles available in Desktop Central MSP are given below:

  • Administrator
  • A user with Administrator role will have complete access to all the features available in Desktop Central MSP.

  • Customer Administrator
  • A user with Customer Administrator role will have access to all the features available in Desktop Central MSP for that particular customer who is associated with the user.

  • Auditor
  • Module Name Full Control Write Read No Access
    Desktop Control
    Configurations

     

     

     

    Patch Management

     

     

     

    Software Deployment

     

       

    Inventory

     

       

    Tools

     

       

    Remote Desktop Sharing

     

       

    Report

     

     

     

    SoM

     

     

     

    MDM Control
    Profile Management

     

       

    App Management

     

       

    Inventory

     

       

    Report

     

     

     

    Enrollment

     

       

    Content Management

     

       

    OS Update Management

     

       

    Remote Control

     

       

     

  • Guest
  • Module Name Full Control Write Read No Access
    Desktop Control
    Configurations

     

     

     

    Patch Management

     

     

     

    Software Deployment

     

     

     

    Inventory

     

     

     

    Tools

     

     

     

    Remote Desktop Sharing

     

     

     

    Report

     

     

     

    SoM

     

     

     

    MDM Control
    Profile Management

     

     

     

    App Management

     

     

     

    Inventory

     

     

     

    Report

     

     

     

    Enrollment

     

     

     

    Content Management

     

     

     

    OS Update Management

     

     

     

    Remote Control

     

     

     

     

  • IT Asset Manager
  • Module Name Full Control Write Read No Access
    Desktop Control
    Configurations

     

       

    Patch Management

     

       

    Software Deployment

     

       

    Inventory

     

    Tools

     

       

    Remote Desktop Sharing

     

       

    Report

     

       

    SoM

     

       

    MDM Control
    Profile Management

     

       

    App Management

     

       

    Inventory

     

    Report

     

       

    Enrollment

     

       

    Content Management

     

       

    OS Update Management

     

       

    Remote Control

     

       

     

  • Mobile Device Manager
  • Module Name Full Control Write Read No Access
    Desktop Control
    Configurations

     

       

    Patch Management

     

       

    Software Deployment

     

       

    Inventory

     

       

    Tools

     

       

    Remote Desktop Sharing

     

       

    Report

     

       

    SoM

     

       

    MDM Control
    Create Profile Management

     

    Create App Management

     

    Create Inventory

     

    Create Report

     

    Enrollment

     

    Content Management

     

    OS Update Management

     

    Remote Control

     

     

  • Patch Manager
  • Module Name Full Control Write Read No Access
    Desktop Control
    Configurations

     

       

    Patch Management

     

    Software Deployment

     

       

    Inventory

     

       

    Tools

     

       

    Remote Desktop Sharing

     

       

    Report

     

       

    SoM

     

       

    MDM Control
    Create Profile Management

     

       

    Create App Management

     

       

    Inventory

     

       

    Report

     

       

    Enrollment

     

       

    Content Management

     

       

    OS Update Management

     

       

    Remote Control

     

       

     

  • Remote Desktop Viewer
  • Module Name Full Control Write Read No Access
    Desktop Control
    Configurations

     

       

    Patch Management

     

       

    Software Deployment

     

       

    Inventory

     

     

     

    Tools

     

    Remote Desktop Sharing

     

       

    Report

     

       

    SoM

     

       

    MDM Control
    Profile Management

     

       

    App Management  

     

     

    Inventory

     

     

     

    Report

     

     

     

    Enrollment

     

       

    ontent Management

     

       

    OS Update Management  

     

     

    Remote Control

     

       

     

  • Technician
  • Module Name Full Control Write Read No Access
    Desktop Control
    Configurations

     

    Patch Management

     

     

     

    Software Deployment

     

    Inventory

     

     

     

    Tools

     

    Remote Desktop Sharing

     

     

     

    Report

     

     

     

    SoM

     

     

     

    MDM Control
    Profile Management

     

    App Management

     

     Inventory

     

    Report

     

    Enrollment

     

       

    Content Management

     

    OS Update Management

     

    Remote Control

     

    OSD Control

 

You can also create roles and customize it based on your requirement. The below table explains in detail about the permissions that can be specified while creating/modifying a role in Desktop Central.

Action Full Control Write Read
Configuration
Create Configurations (Users and Computers)

Create Configurations from templates 

Create Configurations from Collections (Users and Computers)

Install software 

Install patches

View Configurations 

Edit Configurations

Delete Configurations

'Save as New' from Configurations

Power Management Configuration

Patch Mgmt.
Install Patches

Automate Patch Deployment (APD)

APD Task List View 

Edit or Delete APD

View Configurations

View Deployment Templates & Add Templates

Edit or Delete Deployment Templates

Approve/Decline/Un Approve - Applicable Patches

Download / Re-download /Delete  Patches

Deploy Missing Patches to All Managed Systems

Scan/Scan All 

Patch Report 

Patch Settings (Except Proxy ) 

Update Vulnerability Database

Software Deployment
Create Software Package 

Install/uninstall Software (Computer)

Install/uninstall Software (User)

Create Package from Templates

View Configurations

Deployment Templates

Software Repository Settings

Sync Application Details

Self Service Portal

Self Service Portal Settings

'Save as New' from Packages

Inventory
Computers View (Bulk Update/ Import CSV)

Computers View - Import CSV

Add / Modify Computer Details

Hardware's View  

Software View 

Move Software To 

Alerts settings 

Inventory Reports

Scan/Scan all Systems

Software Metering (Add/Delete/Enable/Disable Rule)

Manage License

Group software

Configure Prohibited Software

Block executables

File scan rules

Add Global Exclusions

Manage Software Category

Configure Alerts

Schedule Inventory Scan

Feed Custom Data for Computers

Tools
Remote Control Computer view 

Remote Control History view 

Settings

User Confirmation & Exclude Computers

Screen Recording 

Performance

Wake On LAN - Wake up & schedule wake up 

Remote Shutdown - Shutdown now & schedule shutdown

System Tools - Action & Functionality

Announcement

Chat

System Manager tools (Except Command Prompt, Registry & File Manager)

System Manager Tools - Command Prompt, Registry & File Manager

Reports
Schedule Reports

Custom Reports

Active Directory Reports

Reports from Other Modules

SoM
Add/Remove  computers

Edit credential

Install/uninstall agent 

Remote Offices

IP Scope

SOM Policy 

Agent settings

Global Settings
User Administration

Help Desk Settings

ServiceDesk Plus Settings

Server Settings

Mail Server Settings

Custom Groups

Re-branding

PgSQL Remote DB Access

DC Server Migration

Configuration Settings

Security Settings

Import SSL Certificates

Privacy Settings

Forwarding Server

DPO Dashboard

Export Settings

Server Maintenance

Failover Server

NAT Settings

MSSQL Migration

DB Optimization

Report  Settings
AD Report Settings

 User Logon Settings

Admin Tools
Action Log Viewer

Alerts

Database Backup