How Desktop Central MSP Works?

ManageEngine Desktop Central MSP is a Web-Based windows desktop administration software that helps administrators to effectively manage the desktops from a central point. It provides Configurations, Inventory Management, Patch Management, Service Pack Installation, Software Installation, Desktop Sharing, and System Tools.

Desktop Central Architecture

The figure below depicts the Desktop Central Architecture. The details of the individual components are given below:

Desktop Central Architecture

 

Fig: Desktop Central MSP Architecture

Components of Desktop Central MSP architecture:

Desktop Central MSP Server:

Desktop Central MSP Server has to be installed in MSP head office and has to be configured as an EDGE device. This means that the designated ports, 8040 and 8041 (configurable) should be accessible through the Internet. The Server pushes the Desktop Central MSP agent to the client machines, deploys configurations, initiates scanning for Inventory and Patch Management to manage the desktops in the customers network effectively. It is advised to keep the Desktop Central MSP server always running to carry out the day-to-day Desktop Management activities.

All these actions can be initiated from a web-based administration console in a few simple clicks.

AD Connector:

To leverage the complete functionalities of an AD based setup to perform day-today management activities since the Desktop Central MSP server is outside the network, Desktop Central MSP has come up with a component called the AD Connector which acts as a communicator between the Desktop Central MSP server and the Domain Controller of an organization. It is mandatory for the AD connector to be one of the Distribution Servers (DS) within the organization. When a customer with multiple remote offices is managed by Desktop Central MSP, one of the Distribution Server is configured as the AD connector.

Distribution Server:

Desktop Central MSP Distribution Server is light-weight software that is installed in one of the computers in the Customer Offices. This agent will communicate with the Desktop Central MSP Server to pull the information for all the computers in that customer's branch office. The agents that reside in the branch office computers will contact the Distribution Server to get the information available to them and process the requests. This results in low bandwidth utilization as only one agent will contact the Server periodically. When there are multiple Distribution Servers for a customer, one of the DS will act as an AD connector.

Desktop Central Agent:

Desktop Central MSP Agent is light-weight software that is installed in the client systems that are being managed using Desktop Central. It acts as a worker to carry out the operations as instructed by the Desktop Central Server. Desktop Central MSP agent can either be installed manually or through the Distribution Server in all the customer computers that are being managed using Desktop Central MSP.

For computers in customer branch Offices, the agent will contact the Distribution Server to PULL the configurations available for them, deploys them and updates the status back to the Server.

Notification Server:

The Notification Server is a component which is residing in the Desktop Central MSP Server. Notification Server is a TCP connection which used the port 8057, when an on-demand task is to be executed. When an on-demand task is initiated, the Notification Server communicates with the Desktop Central MSP agent regarding the on-demand action to be performed in the particular client machine.

Web Console:

The web console provides a central control point for all the desktop management functions. It can be accessed from anywhere:- LAN, Remote Offices, and Home through Internet/VPN. No separate client installations are required to access the web console.

Secure Gateway Server:

Click here to know in detail about the secure gateway server in Desktop Central MSP.

Ports:

Click here to know in detail about the ports.