# ¿Cómo puedo ayudarte?

![Ayuda](https://cdn.manageengine.com/sites/meweb/images/service-desk/help/icon-illustrator-1.svg)

## Descripción general

![Ícono](https://cdn.manageengine.com/sites/meweb/images/service-desk/help/icon-overview.svg)

- [Introducción](https://www.manageengine.com/latam/service-desk/help/adminguide/introduction.html)
- [Ediciones](https://www.manageengine.com/latam/service-desk/help/adminguide/general-features/edition-comparison.html)
- [Contáctanos](https://www.manageengine.com/latam/service-desk/help/adminguide/introduction/contactus.html)
- [Página de inicio](https://help.servicedeskplus.com/home-page)
- [Panel](https://www.manageengine.com/latam/service-desk/help/adminguide/dashboards/dashboards.html)
- [Más información](https://www.manageengine.com/latam/service-desk/help/adminguide/)

## Primeros pasos

![Ícono](https://cdn.manageengine.com/sites/meweb/images/service-desk/help/icon-getting.svg)

- [Instalación](https://www.manageengine.com/latam/service-desk/help/adminguide/introduction/installation-and-getting-started.html)
- [Configurar base de datos](https://www.manageengine.com/latam/service-desk/help/adminguide/introduction/setting_up_database.html)
- [Requisitos del sistema](https://www.manageengine.com/latam/service-desk/help/adminguide/introduction/service-desk-system-requirements.html)
- [Iniciar el servidor de ServiceDesk Plus](https://www.manageengine.com/latam/service-desk/help/adminguide/introduction/contactus.html)
- [Apagar el servidor de ServiceDesk Plus](https://www.manageengine.com/latam/service-desk/help/adminguide/introduction/shutdown-servicedeskplus-server.html)
- [Más información](https://www.manageengine.com/latam/service-desk/help/adminguide/installing-servicedesk-plus.html)

## ESM

![Ícono](https://cdn.manageengine.com/sites/meweb/images/service-desk/help/icon-esm.svg)

- [ESM](https://www.manageengine.com/latam/service-desk/help/adminguide/enterprise-service-management.html)
- [Portal ESM](https://www.manageengine.com/latam/service-desk/help/adminguide/esm-portal.html)
- [Instancia de ServiceDesk](https://www.manageengine.com/latam/service-desk/help/adminguide/service-desk-instances.html)
- [Configuración de ServiceDesk](https://www.manageengine.com/latam/service-desk/help/adminguide/service-desk-configuration.html)
- [Administrar usuarios](https://www.manageengine.com/latam/service-desk/help/adminguide/users.html)
- [Más información](https://www.manageengine.com/latam/service-desk/help/adminguide/esm.html)

## Operaciones de la mesa de ayuda

![Ícono](https://cdn.manageengine.com/sites/meweb/images/service-desk/help/icon-help.svg)

- [Operaciones de solicitudes](https://www.manageengine.com/latam/service-desk/help/adminguide/requests.html)
- [Operaciones de problemas](https://www.manageengine.com/latam/service-desk/help/adminguide/problems.html)
- [Operaciones de cambios](https://www.manageengine.com/latam/service-desk/help/adminguide/changes.html)
- [Operaciones de proyectos](https://www.manageengine.com/latam/service-desk/help/adminguide/projects.html)
- [Operaciones de versiones](https://www.manageengine.com/latam/service-desk/help/adminguide/releases.html)
- [Más información](https://www.manageengine.com/latam/service-desk/help/adminguide/customization.html)

## Gestión de activos

![Ícono](https://cdn.manageengine.com/sites/meweb/images/service-desk/help/icon-asset.svg)

- [Escaneo de activos](https://www.manageengine.com/latam/service-desk/help/adminguide/asset-scan-home.html)
- [Administrar activos](https://www.manageengine.com/latam/service-desk/help/adminguide/assets/assets/assets.html)
- [Administrar software](https://www.manageengine.com/latam/service-desk/help/adminguide/software-management.html)
- [Adquisiciones](https://www.manageengine.com/latam/service-desk/help/adminguide/purchase-mgmt/service-desk-purchase.html)
- [Contratos](https://www.manageengine.com/latam/service-desk/help/adminguide/contracts.html)
- [Más información](https://www.manageengine.com/latam/service-desk/help/adminguide/assets.html)

## Configuraciones de administración

![Ícono](https://cdn.manageengine.com/sites/meweb/images/service-desk/help/icon-admin.svg)

- [Configuración de ServiceDesk](https://www.manageengine.com/latam/service-desk/help/adminguide/servicedesk-configuration.html)
- [Usuarios y permisos](https://www.manageengine.com/latam/service-desk/help/adminguide/users-and-permission.html)
- [Configuración del servidor de correo](https://www.manageengine.com/latam/service-desk/help/adminguide/mail-server-configurations.html)
- [Personalización](https://www.manageengine.com/latam/service-desk/help/adminguide/customization.html)
- [Plantillas y formularios](https://www.manageengine.com/latam/service-desk/help/adminguide/templates-and-forms.html)
- [Más información](https://www.manageengine.com/latam/service-desk/help/adminguide/admin-configurations-new-ui-2.html)

## ITSM

- [Gestión de incidentes TI](https://www.manageengine.com/latam/service-desk/gestion-de-incidentes-ti.html)
- [Catálogo de servicios TI](https://www.manageengine.com/latam/service-desk/catalogo-de-servicios-ti.html)
- [Gestión de cambios TI](https://www.manageengine.com/latam/service-desk/gestion-de-cambios-ti.html)
- [Gestión de problemas TI](https://www.manageengine.com/latam/service-desk/gestion-de-problemas-ti.html)
- [CMDB TI](https://www.manageengine.com/latam/service-desk/cmdb-itsm.html)
- [Gestión de proyectos TI](https://www.manageengine.com/latam/service-desk/administracion-de-proyectos-de-ti.html?dwnftr)
- [Características ITSM](https://www.manageengine.com/latam/service-desk/caracteristicas-mesa-de-ayuda.html)

## Software de help desk

- [Mesa de servicio empresarial](https://www.manageengine.com/latam/service-desk/gestion-de-servicios-empresariales-esm.html)
- [Base de conocimientos](https://www.manageengine.com/latam/service-desk/base-de-conocimiento.html)
- [Portal de autoservicio](https://www.manageengine.com/latam/service-desk/portal-autoservicio.html)
- [Acuerdos de nivel de servicio (SLA)](https://www.manageengine.com/latam/service-desk/gestion-de-sla.html)
- [Reglas de negocio](https://www.manageengine.com/latam/service-desk/reglas-de-negocio.html)
- [Asignación automática de tickets](https://www.manageengine.com/latam/service-desk/asignacion-automatica-sistema-de-tickets.html)
- [Notificaciones de help desk](https://www.manageengine.com/latam/service-desk/reglas-notificaciones-de-help-desk.html)
- [Informes de help desk](https://www.manageengine.com/latam/service-desk/informes-de-help-desk.html)
- [Aplicación móvil help desk](https://www.manageengine.com/latam/service-desk/mesa-de-ayuda-movil-app-android-iphone-ipad.html)
- [Soporte multisitio](https://www.manageengine.com/latam/service-desk/soporte-multi-sitio.html)
- [Comandos por correo electrónico](https://www.manageengine.com/latam/service-desk/comandos-por-correo-electronico.html)
- [Gestión de archivos de mesa de ayuda](https://www.manageengine.com/latam/service-desk/gestion-de-archivos-automatica.html)

## Integración

- [Integraciones ITSM](https://www.manageengine.com/latam/service-desk/integraciones-software-de-mesa-de-ayuda.html)
- [Integración con Endpoint Central](https://www.manageengine.com/latam/service-desk/integracion-desktop-central.html)
- [Integración con ADManager Plus](https://www.manageengine.com/latam/service-desk/integracion-ad-manager-plus.html)
- [Integración con OPManager](https://www.manageengine.com/latam/service-desk/integracion-opmanager.html)
- [Integración con ADSelfService Plus](https://www.manageengine.com/latam/service-desk/integracion-ad-selfservice-plus.html)
- [Integración con Analytics Plus](https://www.manageengine.com/latam/service-desk/integracion-con-analytics-plus.html)
- [Integración con APIs personalizadas de mesa de ayuda y servicio](https://www.manageengine.com/latam/service-desk/integracion-apis-aplicaciones-de-terceros.html)

## MSP

- [ServiceDesk Plus MSP](https://www.manageengine.com/latam/service-desk-msp/?sdp-footer)