This section allows to configure Single Sign-On, which will allow users who are already authenticated with their Windows domain to automatically log in to Log360.
Note: To enable NTLMv2 SSO for ManageEngine Log360 and the integrated components in builds 5282 and above, you will have to download the Jespa JAR file and add it to the product's lib folder. For more information, click here. If you have already enabled NTLMv2 SSO, you can continue using the feature and no further actions are needed.
Note:
If Log360 is installed as a service, configure the service account with administrator privileges by following the steps listed below.
To identify the DNS Server IP address:
To identify the DNS Site:
See the images below for reference. |
Please ensure that you have performed the following actions before troubleshooting.
Trusted sites are the sites with which NTLM authentication can occur seamlessly. If SSO has failed, then the most probable cause is that the Log360 URL isn't a part of your browser's trusted sites. Kindly add the Log360 URL in the trusted sites list. Follow the steps given below:
Note:
Microsoft Edge
Open Control Panel → click the Internet Options button.
In the Internet options dialog box that opens, click the Security tab, and then click a security zone (Local intranet, Trusted sites, or Restricted sites).
Click Sites.
click on the advanced button and add the Log360 site in the list of intranet site.
Click Close, and then click OK.
Close all browser sessions and reopen your browser.
Chrome
Open Chrome and click the Customize and control Google Chrome icon (3 horizontal lines icon on the far right of the Address bar).
Click Settings, scroll to the bottom and click the Show advanced settings link.
Under the Network section click Change proxy settings.
In the Internet Properties dialog box that opens, navigate to the Security tab → Local Intranet, and then click Sites.
Click Advanced and add the URL of Log360 in the list of intranet site.
Click Close, and then OK.
Close all browser sessions and reopen your browser.
Firefox
Open Firefox web browser and type about:config in the address bar.
Click I'll be careful, I promise in the warning window.
In the Search field, type: network.automatic-ntlm-auth.trusted-uris.
Double-click the "network.automatic-ntlm-auth.trusted-uris" preference and type the URL of Log360 in the prompt box. If there are sites already listed, type a comma and then the URL of Log360. Click OK to save the changes.
Close all browser sessions and reopen your browser.
This error can be due to any of the reasons listed below:
This could happen when the credentials of the user account specified in the domain settings section of Log360 are expired. To update the credentials and synchronize it with Log360, follow these steps:
Log into the Log360 web-console with admin credentials.
Navigate to the required component using the Apps Pane or the Jump to link.
Click on domain settings and update the domain credentials (i.e., username and password).
Synchronize the updated domain credentials with Log360 by navigating to Log360 → Admin tab and clicking on the Sync now button.
When Log360 cannot reach the specified domain controllers (DCs), you must add another DC that it can access. the above error might occur. To do this:
Log into Log360 web-console with admin credentials.
Navigate to the required component through the Apps Pane or the Jump to link.
Click domain settings and specify the name of the relavent DC, and also the credentials of the account that the Log360 should use.
Synchronize the updated domain controller with Log360 by navigating to Log360 → Admin tab and clicking on the Sync now button.
When the password of the automatically created computer accounts for NTLM authentication does not meet the domain password policy settings, this error occurs. To resolve this issue, you need to create a computer account manually, with a password in accordance with the domain policy settings. To accomplish this, follow the steps given below:
Click the error message: 'Error in creating a new computer account', in the status column against the domain in which you wish to create a computer account.
Create a computer account manually by entering Computer Name and Password.
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