Reset Account Settings

Overview

This page explains how to reset account settings for the default admin in Log360. It covers steps to reset the admin password, unblock the admin account, and reset Two-Factor Authentication (TFA) enrollment.

Reset admin password

Follow the steps below to reset the admin password of your account.

For Windows:

1. Navigate to the <Log360>/troubleshooting folder.
2. Execute the resetPwd.bat file.
3. The admin password will be reset to the default password: admin.
4. Please contact your administrator to change the password for other local admins.

For Linux:

1. Open a terminal.
2. Navigate to the <Log360>/troubleshooting folder.
3. Execute the resetPwd.sh file.
4. You can access the account using admin as the password.
5. Please contact your administrator to change the password for other local admins.

Unblock admin account

Multiple unsuccessful login attempts may block the default admin account for security reasons. The account will be automatically restored after a short period. To unblock it immediately, follow these steps:

For Windows:

1. Navigate to the <Log360>/bin/adsf folder.
2. Run the unblockAccount.bat file.

For Linux:

1. Open a terminal.
2. Navigate to the <Log360>/bin/adsf folder.
3. Execute the unblockAccount.sh file.

Reset TFA enrollment

To reset the two-factor authentication (TFA) settings for the default admin account, follow the steps below:

For Windows:

1. Go to the <Log360>/bin/adsf folder.
2. Execute the resetAdminTFAEnrollment.bat file.
3. Log in to Log360 and re-register for TFA as per your preference.

For Linux:

1. Open a terminal.
2. Navigate to the <Log360>/bin/adsf folder.
3. Execute the resetAdminTFAEnrollment.sh file.
4. Log in to Log360 as the default admin and complete TFA re-enrollment.

Read also

This page explained about resetting account settings for the default admin.