Adding ManageEngine ITOM solution

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    Note Ensure Log360 Cloud agent is installed on at least one Windows device in your network. To configure the agent, follow the steps provided here.
    • Log into your Log360 Cloud dashboard.
    • Navigate to Settings -> Configuration Settings -> Log source configuration -> Applications tab.
    • From the right pane, click on the General Applications tab to view the list of applications being monitored.
    • To add a new application, click on Add General Applications.
      Adding ManageEngine ITOM solution
    • Select ManageEngine ITOM solution from the Application Type drop down box.
    • Expand the list by clicking the "+" icon to add a new device.
    • Choose from the drop-down menu to add Configured devices, Workgroup devices, domain devices, etc.
      Adding ManageEngine ITOM solution
    • To add new devices manually, click on Configure Manually and enter Log Source.
      Adding ManageEngine ITOM solution
    • Click on Select and Add to add the log source.
    • Use the Select Agent dropdown to select the device that is the agent to which the logs will be forwarded.
    • The applications will now be added for monitoring.

    Configuring ManageEngine OpManager

    The following are the steps to configure ManageEngine OpManager.

    1. Login to OpManager.
    2. Navigate to Settings -> Notifications.
    3. Click Add.

      4. Profile Type

      Select Syslog Profile and enter the following details.

      • Destination Host - IP address or host name of the Log360 Cloud Agent server.
      • Destination Port - Any port that the Log360 Cloud Agent server is listening to.
      • Severity and Facility must be the default values i.e. $severity and kernel.

      For Log360 Cloud to parse logs from OpManager, the message variables in the syslog profile of OpManager should be entered in the following format:

      Mandatory message variables

      • ALARM_MESSAGE:$message
      • ALARM_ID:$alarmid
      • ALARM_CODE:$alarmid

      Other important message variables

      • ALARM_SOURCE:$displayName
      • ALARM_CATEGORY:$category
      • ALARM_SEVERITY:$stringseverity
      • ALARM_TRIGGER_TIME:$strModTime
      • ALARM_EVENT_TYPE:$eventType
      • Entity: $entity
      • Last Polled Value: $lastPolledValue
    4. Click Next.

    Criteria

    • Click on the Criteria check-box.
    • Enable the notification for all severities and click Next.

    Device Selection

    • Select the By Device option and select all the devices listed under Remaining Devices and click Next.

    Schedule

    • You don't have to configure anything in this section. Click Next.

    Preview

    • Enter a profile name and click Save.

      • Note If the same machine is running two or more ManageEngine products, ensure the following:

    • The ports used by the products are unique.
    • The Log360 Cloud port receiving logs from OpManager and Password Manager Pro is not used by other ManageEngine products.