This section will help you to troubleshoot any SSL server certificate related issues that you might encounter in the product.
This problem arises when Log360 is configured to use HTTPS under connection settings and integrated component is configured to use HTTP. As a result, you will not be able to access the component from the apps pane.
If Log360 is configured with HTTPS, then you must configure the integrated components to use HTTPS (SSL) to successfully access the components from the apps pane.
This error occurs when the common name of the SSL Certificate doesn't exactly match the hostname of the server in which the component is installed.
Please get a new SSL certificate for the current hostname of the server in which the component is installed.
This error occurs when the component’s SSL certificate is issued for a hostname that is different from the Log360’s hostname. For example, Log360 could be installed on a parent domain and the component could be running on a child domain.
In this scenario, you can configure a valid SSL wildcard certificate and apply it to both the component and Log360.
This error occurs when the SSL certificate you have configured with the component is invalid. A certificate can become invalid if it has expired or other reasons.
Please configure the component to use a valid SSL certificate.
This error occurs when any component integrated with Log360 is of an older build.
Upgrade all integrated components to the latest build to resolve this issue.
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