Create an Microsoft 365 service account

Steps to create an Microsoft 365 service account

  1. Log in to the Microsoft 365 admin center as a Global Administrator.
  2. Click on Admin.
  3. Navigate to Users → Active users in the left pane.
  4. Choose Add a user.
  5. Enter the Display name and Username. (First name and Last name are optional)
  6. Choose the Let me create the password option and provide a password of your choice.
  7. Click on Next.
  8. A service account does not require a license. Hence, select your usage location and Create user without product license radio button.
  9. Click on Next.
  10. Under the Roles option, select the Admin center access and choose the required roles. (Exchange Admin is mandatory)
  11. Click on Next.
  12. Choose Finish adding.
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