Webinar: Empowering End Users Through IT Self-service

Speaker: Prem Maheswaran,
IT Service Management Consultant

Date: Wednesday, September 16, 2015
Time: 08:00 AM | Cairo (Egypt)
09:00 AM | Qatar, Bahrain, Kuwait, Saudi Arabia
10:00 AM | UAE, Oman
Duration: 60 Minutes

Do you want to improve productivity, reduce help desk calls, get instant access to information, provide transparency in ticket resolution, and lower service costs? Then, this free webinar is a must-attend for you.

Webinar Agenda:

  • Common mistakes in self-service implementation
  • The value of self-service
  • Challenges in driving users towards self-service
  • Self-service options in ServiceDesk Plus

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About the Speaker

Prem Maheswaran is an IT service management consultant with ManageEngine. He has provided implementation, training, and support assistance to organizations around the globe. He is currently involved in gathering requirements from customer environments to build new features and enhance our IT management product suite.

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