# Rugged & IoT Device Management for MSPs | ManageEngine MDM

Manage your clients' nontraditional and traditional devices from a single multi-tenant console. Enroll, configure, and troubleshoot rugged, AOSP, and IoT devices across industries; without switching between client accounts.

## Comprehensive rugged device management across client accounts

Equip your clients' frontline and field workforces with purpose-built devices; enrolled, configured, and secured from your multi-tenant console.

1. **Nontraditional enrollment methods:**

   Bring OEM vendor and AOSP devices under management across client accounts, even when Google Play Services isn't running. Leverage zero-touch, QR code, and NFC-based enrollment to onboard nontraditional devices at scale for every client.

2. **Automated provisioning:**

   Make client devices work-ready instantly. Apply client-specific settings and restrictions, install work apps, and distribute network profiles for Wi-Fi, VPN, proxy, APN, and more; all without physical handling.

3. **OEMConfig for 22+ vendors:**

   Achieve deep, vendor-specific customization of client devices using OEM-provided advanced profiles and settings. Leverage OEMConfig for over 22 OEMs including Samsung, Honeywell, Kyocera, Datalogic, and more.

4. **Remote control and troubleshooting:**

   Troubleshoot client devices in the field through built-in remote view and control capabilities. Leverage unattended access to resolve issues on kiosks and rugged devices in common areas; without end-user intervention.

5. **OS update management:**

   Upload custom OS update packages for client device fleets and schedule deployments during non-work hours. Keep rugged devices firmware-current through firmware-over-the-air (FOTA) updates across all client accounts.

6. **Device lockdown:**

   Set up kiosks for client deployments—lock devices to a single app or a curated set of apps and restrict all other device functionalities. Ideal for retail, warehouse, and logistics clients with single-purpose device needs.

7. **Location tracking and geofencing:**

   Monitor both historic and real-time device locations across client fleets. Set up geofences per client to enforce location-based compliance and trigger automated actions when devices enter or exit designated areas.

8. **Lost mode and recovery:**

   When client devices are lost or stolen, enable a complete lockdown, reset passcodes, raise remote alarms, and perform factory resets to prevent data loss. Locate and recover devices before sensitive client data is compromised.

9. **Silent app installation:**

   Empower client workforces with the right apps through background installations and updates. Deploy and update apps silently on rugged devices—no user interaction or downtime required across any client account.

## Dedicated features for managing nontraditional devices across clients

From onboarding to troubleshooting, manage every aspect of your clients' rugged, shared, and purpose-built devices from one MSP-optimized console.

1. **Onboard nontraditional devices at scale:**

   Use zero-touch, QR code, and NFC-based enrollment to bring nontraditional devices like AOSP devices under corporate management for each client. Assign apps and content to device groups, configure client-specific restrictions, and ensure security and productivity from day one—using reusable enrollment templates across client accounts.

2. **Manage shared devices across client sites:**

   Leverage shared device profiles for iPads and Android devices to manage shift-based and frontline deployments across client organizations. Restrict logins, configure idle timeout and passcode settings per client, and ensure security and user privacy; whether devices are shared in healthcare, retail, or education environments.

3. **Remotely troubleshoot devices in the field:**

   View and control the screens of remote OEM devices with the built-in remote control tool. Leverage unattended access to troubleshoot client kiosks and shared devices without user intervention. Perform common tasks—clearing app data, restarting devices; through remote chat commands. Deploy augmented reality tools like Zoho Lens to MDM-managed smart glasses for real-time, AR-powered field troubleshooting.

4. **Restrict access on shared and kiosk devices:**

   Block access to apps, data, and device functions by setting up kiosk mode for each client. Allow access only to select apps and settings while blocking notifications, calls, and more. Control which hardware buttons work and customize home screens with client-branded wallpaper, app icon layouts, and web shortcuts.

## One MSP solution for rugged devices across every client industry

No matter the industry vertical your clients operate in, Mobile Device Manager Plus MSP has you covered with purpose-built rugged device management.