Masonic Care WA is a Perth-based nongovernmental organization (NGO) that serves both seniors and the elderly. The organization operates various locations across Western Australia and manages over 100 mobile devices that support both iOS and Android systems.
Business challenges
New mobile devices provisioned manually with enrollment, app deployment, and security handled during setup
Before deploying Mobile Device Manager Plus, Masonic Care WA was looking to standardize its mobile device operations. Provisioning and security requirements varied across devices, while differences in how devices were configured and used made it challenging to maintain consistent control.
Newly added mobile devices were provisioned through manual processes, with enrollment, application deployment, and security configurations all handled during setup. As the environment grew, Masonic Care WA sought a more consistent approach to device provisioning and configuration.
All devices unmanaged with individualized security settings and inconsistent configurations
As devices were managed through individual processes, security configurations could vary across the device environment. Masonic Care WA wanted to establish a defined security baseline and centralized strategy that ensured devices remained aligned with organizational security requirements.
>Lack of control over application access and device policies across the organization
Having to manage application access across individual devices made it important for Masonic Care WA to gain greater visibility into installed applications and stronger control over device policies. The organization therefore looked to streamline application management and enable remote control over device configurations.
"New mobile devices were all unmanaged with individualized security requirements. Devices were inconsistent with the way they were used, hence a lack of control over the devices."
- Jagdeep Bhabra, ICT Manager, Masonic Care WA
Evaluating the market
Before selecting Mobile Device Manager Plus, Masonic Care WA evaluated Apple Business Manager. After reviewing what each option could offer against the organization's operational needs and compliance obligations, the IT team chose Mobile Device Manager Plus based on the following competitive advantages:
| Decision factor | What it meant for Masonic Care WA |
|---|---|
| Automation and policy enforcement | Automated provisioning and policy application across all devices, replacing manual, per-device configuration. |
| Device management and security | Policy enforcement, remote wipe, and BYOD control across a mixed iOS and Android estate. |
| Multi-platform support | A single console for managing both iOS and Android devices without needing separate tools. |
| Application management | Silent application deployment, updates, and restrictions applied from the console without touching individual devices. |
| Cost and value | A price point well suited for a nonprofit organization managing a modest but important device estate. |
| Scalability and multi-device management | A platform capable of growing with the organization as the device fleet expands. |
The Mobile Device Manager Plus solution
With Mobile Device Manager Plus deployed across its 100-device fleet, Masonic Care WA moved from fragmented, manual device management to a governed mobile estate managed from a single web console. The change covered provisioning, security enforcement, application management, compliance monitoring, and device tracking.
Zero-touch enrollment via Apple Business Manager and Android ZTE
For Masonic Care WA, zero-touch enrollment replaced a manual, inconsistent provisioning process. Devices can now be enrolled automatically through Apple Business Manager for iOS and ZTE for Android, with applications, security profiles, and policy restrictions applied from the point of setup. Each device arrives in the hands of the employee already configured and ready to use, with no manual steps required from the IT team.
Multi-platform management from a single console
Managing iOS and Android devices from a single platform was a core requirement for Masonic Care WA. The team now administers the entire mobile device fleet from the Mobile Device Manager Plus web console, accessible from any PC within the IT team. There is no need to switch between separate tools or platforms based on the device type.
Policy restrictions and application control
Policy restrictions define exactly which applications are permitted on each device and how devices can be used across the organization. Controls are now applied automatically across the fleet without requiring IT to configure each device individually. This replaced the previous device management process where device use was inconsistent and there was no reliable mechanism to enforce any standard.
Silent application push and OS update policies
Applications can be deployed silently to any device or group of devices from the console, with no action required from the employee. OS update policies keep devices on approved software versions across the fleet. Both capabilities removed the need for manual, per-device software management that the IT team would have otherwise needed to handle directly.
Remote wipe for lost, stolen, or off-boarded devices
If a device is lost, stolen, or belongs to an employee who has left the organization, the IT team can remotely wipe it from the ManageEngine Mobile Device Manager Plus web console. Geolocation monitoring gives the team visibility over where devices are at any time, and remote wipe can be triggered without needing physical access to the device.
Continuous monitoring and compliance
Continuous monitoring and policy application through the web console keep the organization's device estate aligned with compliance obligations on an ongoing basis, rather than requiring manual checks at audit time. As a result, the organization's equipment audit outcomes have improved, with centralized visibility replacing the scattered, manually assembled records the team previously relied on.
Results and impact
Since deploying ManageEngine Mobile Device Manager Plus, Masonic Care WA has moved its entire mobile device estate from unmanaged to centrally governed:
| Challenges before | Outcomes after |
|---|---|
| Poorly managed provisioning of new mobile devices. | Zero-touch enrollment via Apple Business Manager and Android ZTE provisions devices automatically, with applications, policies, and restrictions applied from the point of enrollment. |
| All devices unmanaged with inconsistent security settings. | A single web console enforces consistent security policies across all iOS and Android devices, with no per-device variation. |
| Lack of control over how devices were used across the organization. | Policy restrictions and application controls define exactly which applications can be installed and how devices can be used, applied automatically across the fleet. |
| No centralized way to manage, track, or act on lost or compromised devices. | Geolocation monitoring and remote wipe on the ManageEngine Mobile Device Manager Plus web console ensure that lost or stolen devices can be tracked and secured. |
| Equipment audit preparation relying on manual, inconsistent records. | Equipment audit success improved through centralized inventory visibility and continuous monitoring from the console. |
| No structured compliance posture. | Continuous monitoring and policy application through the web console supports ongoing compliance and audit-ready reporting. |
The ROI from Mobile Device Manager Plus at Masonic Care WA is clearly visible in multiple areas. Equipment audit performance has improved with all devices enrolled and continuously monitored through a single console. Audit preparation that previously required manually gathering information from inconsistently managed devices is now a matter of retrieving data from one console.
For a lean IT team managing over 100 mobile devices across a 250-person NGO, the shift from manual processes to a platform that handles provisioning, policy enforcement, software management, and compliance monitoring — all from a single web console — has freed meaningful IT time and reduced operational risk.
Looking ahead
Masonic Care WA has built a solid, scalable mobile device management foundation with ManageEngine Mobile Device Manager Plus. A fleet that previously needed uniform management and configuration is now centrally governed, with consistent policies enforced, applications controlled, and compliance obligations met through continuous monitoring.
As the organization grows and its device estate expands, Mobile Device Manager Plus gives the IT team the capacity to enroll and manage new devices at scale without rebuilding processes or adding headcount. New devices are provisioned automatically, security is applied from the point of enrollment, and the team retains full visibility and control from the same web console they use today.
Features
Zero-touch enrollment
Silent app deployment
