# Trusted, scalable, and in control: How a US based non-profit organization manages 3,200 corporate devices across multiple countries with ManageEngine Mobile Device Manager Plus

## Key benefits

![](https://www.manageengine.com/products/desktop-central/case-study/images/case-study-benefits-icon-6.svg)

Zero-touch enrollment (ZTE) via Apple Business and Android ZTE replaced manual device setup

![](https://www.manageengine.com/products/desktop-central/case-study/images/case-study-benefits-icon-25.svg)

3,200 fully managed corporate devices across multiple countries governed from a single platform

![](https://www.manageengine.com/products/desktop-central/case-study/images/case-study-benefits-icon-19.svg)

Silent app pushing and app preconfiguration significantly improved IT support team efficiency

This New York-based organization has an IT team responsible for managing over 3,200 corporate mobile devices, including smartphones and tablets across iOS and Android, in multiple countries and work environments.

## Business challenges

### **Fully supervised corporate devices across multiple countries required centralized management without per-device manual intervention.**

Before deploying ManageEngine Mobile Device Manager Plus, their IT team managed its mobile device fleet through SimpleMDM. As the fleet grew and the complexity of managing fully supervised devices across different countries and work environments increased, their IT team needed a comprehensive, enterprise-grade MDM solution to address these IT challenges.

### **Application deployment at scale across 3,200 devices exceeded what the previous MDM solution could deliver.**

The organization needed a platform to centrally manage fully supervised, corporate-owned devices used by employees across multiple countries and work environments. The solution had to maintain consistent device security and trust across locations without requiring manual intervention for individual devices.

### **SimpleMDM could not handle the complexity of a globally distributed, fully supervised device fleet.**

The IT team was looking for a solution to deploy a large variety of applications over 3,200 devices reliably. Doing that at the scale and consistency required while keeping security controls in place and reducing the support burden on the IT team was beyond what the previous solution could deliver.

## Evaluating the market

Before migrating to Mobile Device Manager Plus, the IT team evaluated Omnissa Workspace ONE UEM, Microsoft Intune, and Citrix Endpoint Management. After comparing all four options against their operational scale, geographic spread, and application management requirements, the team chose Mobile Device Manager Plus for seven reasons:

| Decision factor | What it meant for them |
|---|---|
| Integration with the existing IT ecosystem | Connection with their existing tools and infrastructure, including integrations via MDM APIs for corporate Wi-Fi enrollment and device trust assignment. |
| Automation and policy enforcement | Automated policy enforcement across a large, geographically distributed fleet without requiring manual, per-device intervention. |
| Device management and security capabilities | Policy enforcement, a remote wipe capability, and full device owner control across all corporate-owned smartphones and tablets. |
| Multi-platform support | A single console for managing both iOS and Android devices across multiple countries and work environments. |
| Application management capabilities | Silent app pushing, app preconfiguration, and the ability to deploy or remove applications remotely across the full fleet. |
| Cost and value | A price point competitive with the enterprise MDM platforms evaluated, with a feature set that matches their requirements. |
| Scalability and multi-device management capabilities | A platform capable of managing a large, growing fleet across different countries and work environments from a single console. |

## The Mobile Device Manager Plus solution

With Mobile Device Manager Plus deployed across its 3,200-device fleet, the organization moved from a platform that could no longer meet its requirements to one built for the complexity and scale of a globally distributed corporate device estate.

### **ZTE and device provisioning**

ZTE via Apple Business for iOS and Android ZTE replaced the more manual enrollment process the team had relied on previously. Recent improvements in the Mobile Device Manager Plus application have made enrollment straightforward. Devices can be set up and made ready without requiring IT to handle each one individually, which is especially valuable when provisioning at scale.

### **Group management, silent app pushing, and app pre-configuration**

Group management empowers the IT team to apply policies and push applications to defined device groups across the fleet without addressing each device separately. Silent app pushing means applications appear on devices without any action required from the users. App preconfiguration takes that further, enabling applications to be set up with the right settings already in place before the employee touches the device.

Together, these three capabilities have significantly reduced the hands-on time the IT support teams spend on application management across 3,200 devices.

### **MDM API integrations for corporate Wi-Fi and device trust**

Mobile Device Manager Plus automatically enrolls devices in the corporate Wi-Fi network and assigns them a trusted role. This means each device enters the corporate network with the right trust level applied from the point of connection, without requiring manual configuration from the IT team. For an organization managing devices across multiple countries and work environments, this level of automated integration is what makes this security posture sustainable at scale.

### **Remote application control and device security**

When an unwanted application needs to be removed from the fleet, the IT team can push that removal across all affected devices from the console without touching a single physical device. All devices are fully corporate-owned rather than BYOD, which means they are always recovered when an employee leaves. Offboarding is not an operational concern because the device itself stays in the IT team's control throughout its life cycle.

> **"With Mobile Device Manager Plus running comfortably on our devices, our security concerns are vastly reduced, and we can generally trust the various devices. We have leveraged Mobile Device Manager Plus to remove problematic apps across our devices when necessary."**
>
> — Anonymous, IT DevOps

## Results and impact

Since deploying Mobile Device Manager Plus, the team has been able to manage its full fleet with the level of control, consistency, and security the organization requires:

| Challenges before | Outcomes after |
|---|---|
| SimpleMDM was unable to handle the complexity of managing fully supervised devices across multiple countries and work environments. | Mobile Device Manager Plus manages 3,200 fully supervised corporate devices across diverse geographies from a single console. |
| Difficulty deploying a large variety of apps reliably across a globally distributed fleet. | Silent app pushing, app preconfiguration, and a managed app store give the IT team full control over application deployment at scale. |
| Device trust and the security posture were hard to maintain consistently across regions. | Mobile Device Manager Plus automatically enrolls devices in corporate Wi-Fi and assigns them a trusted role, with security policies enforced from the point of enrollment. |
| Removing problematic apps across the fleet required manual intervention. | The IT team can push app removal across all affected devices remotely from the console when needed. |

The ROI from Mobile Device Manager Plus comes down to two things: scale and security. Managing over 3,200 fully supervised corporate devices across multiple countries, maintaining consistent security policies, and sustaining the compliance posture the organization requires would not be achievable without a platform built for that level of complexity.

On the efficiency side, app preconfiguration has been one of the most concrete improvements. The IT support teams no longer need to set up each application manually on each device. Applications arrive preconfigured, which reduces the time spent per device and frees the team to focus on higher-value work, saving time cumulatively across the fleet.

> **"Trying to provide the number of devices and maintain the level of security and compliance we expect would be impossible without Mobile Device Manager Plus. Being able to pre-configure apps using Mobile Device Manager Plus is a large improvement in work efficiency for our IT support teams."**
>
> — Anonymous, IT DevOps

## Looking ahead

This US based non-profit organization has built a solid, scalable MDM foundation with Mobile Device Manager Plus. A fleet of 3,200 fully supervised corporate devices is centrally governed, with security policies enforced, applications managed at scale, and device trust maintained across the organization's IT environment.

As the organization grows and its device estate expands further, Mobile Device Manager Plus gives the 35-person IT team the capacity to onboard new devices, manage new geographies, and maintain the security posture that they require without the need to rebuild processes or add proportional headcount.

### **Features**

#### Zero-touch enrollment

![zero-touch-enrollment](https://www.manageengine.com/ems/images/icon/case-study-compliance.svg)

#### Silent app pushing

![silent-app-pushing](https://www.manageengine.com/ems/images/icon/case-study-remote-control.svg)

#### MDM API integrations

![mdm-api-integrations](https://www.manageengine.com/ems/images/icon/case-study-patch-management.svg)

## Results

- 3,200 fully supervised corporate devices managed from a single console across multiple countries.
- Zero-touch enrollment via Apple Business and Android ZTE replaced manual device setup.
- Silent app pushing and app preconfiguration reduced hands-on application management time.
- Corporate Wi-Fi enrollment and device trust assigned automatically via MDM API integrations.