pdf icon
Category Filter
x

Apple App Management

This document explains the various steps involved in managing Store and enterprise Apple Apps. Ensure these ports and domains are allowlisted for managing Apple apps. In case you've already setup ABM in another MDM service, you can migrate it to ME MDM as explained here.

Supported OS:

iOS, tvOS, macOS & iPadOS

Managing App Store apps for Apple devices

The App Store has a multitude of apps which include free apps and paid apps. Free apps can be added directly to the App Repository, using the app name or bundle identifier of the app. In case of paid apps, the app licenses need to be purchased as explained in the next section, after which they can be added to the App Repository. To add the apps to the Repository, refer these steps.

App Management and Distribution using ABM

Apple has introduced Apple Business Manager (ABM) and Apple School Manager (ASM) which gives an integrated platform to manage devices and apps in organizations and schools respectively. Volume Purchase Program (Apple VPP) available with ABM and ASM is a free program for managing free and paid Store apps. It simplifies managing apps with Managed Distribution using which the admin can approve licenses on these portals and distribute the apps to devices. These licenses can be revoked and reused if the app is removed from the user's devices. Other advantages include:

  1. Silent distribution of apps to the devices.
  2. App installation without associating an Apple ID to devices.

NOTE: The steps for configuring Apple Business Manager mentioned in this document are also applicable for Apple School Manager.

Using ABM, administrators can manage app licenses by assigning or revoking the apps distributed to a user at any point of time and reusing the licenses to distribute the app to another device. This is done by registering the corporate Apple ID to generate a sToken. This sToken should be uploaded in the MDM server. Whenever an app, is purchased using the corporate Apple ID, the license details are synced with the MDM server. You can also manually sync the license details by clicking on Sync License button under the specific app details view.

Ensure the Apple account used for ABM is not associated with any other device.

Purchasing apps

You can purchase licenses in bulk for both free and paid apps, using ABM and then distribute it to the devices. App License(s) refers to the number of devices to which the app needs to be distributed to. For example, if you want to distribute the ME MDM app to 300 devices, you should purchase 300 app licenses.
Note: To migrate unused VPP Redemption codes to Managed Distribution, refer this.

Apps can be purchased through Managed Distribution as explained below.

Login to Apple Business Manager Portal

Ensure you use a unique corporate Apple account for ABM and also do not associate this account with any other Apple device.

  1. Login to ABM portal using your corporate ID.
  2. If you do not have a corporate Apple account for ABM, click on Enroll now, to create an account for your organization. To upgrade your VPP account to the ABM portal and to know more about the upgrade, follow the steps given here.

If you are already using VPP with MDM, MDM automatically migrates your apps to ABM once you have upgraded. Prior to the expiry of the server token, you'll have to renew the token from the ABM portal to continue managing your apps.

Approve app licenses

With ABM, you can approve licenses for free apps and purchase paid apps, for distribution to devices. On the ABM portal, under Content, click on Apps and Books. Search for the required apps and enter the required number of licenses to approve or purchase. Once ABM is set up, MDM syncs with ABM every day, to automatically add any new purchases to MDM. You can also navigate to the App Repository, click the Sync Apps button and choose Sync ABM Apps to manually sync the apps with MDM

NOTE: Apple currently doesn't permit in-app purchases on apps added using ABM.

Download Server Token

  1. On the ABM portal, click on your account on the bottom left corner and select Preferences.
  2. Step1: Navigating to settings on the ABM portal to facilitate Apple app management.

  3. Click on Payments and Billing > Apps and Books > Server Tokens and click Download on the server token to be downloaded.
  4. Step 2: Downloading server token on the ABM portal to facilitate iOS app management.

  5. Download the required server token.

Upload Server Token on MDM console

Follow the steps mentioned below to upload the sToken in the MDM server:

  1. On the web console, select App Repository.
  2. Click on Apple App Management.
  3. Upload Server Token.
  4. Provide your e-mail address to receive notifications prior to the expiry of the server token.
  5. Click Save to complete the process.

You have successfully created/renewed the server token on the MDM server. You can now distribute apps to the managed devices, assign or revoke licenses as per your requirement.

Renewing the location token

The location token is valid for one year. You can renew the token by downloading the token from the ABM portal and uploading them in the MDM server. Follow the steps below to renew the token.

  • On the ABM portal, click on your account on the bottom left corner and select Preferences.
  • Step1: Navigating to settings on the ABM portal to facilitate Apple app management.

  • Click on Payments and Billing > Apps and Books >Server Tokens and download the server token that has to be renewed.
  • Step 2: Downloading server token on the ABM portal to facilitate iOS app management.

  • To upload the location token on the MDM server, go to Device Management -> App repository ->Apple app management . Choose the required location token and Modify.
  • abm-stoken3

  • If multiple location tokens are present on the MDM server, click on the token to be renewed, choose Actions and Modify.
  • abm-stoken4

Removing server token

The server token associated with the MDM server can be removed by navigating to App Repository ->Apple Business Manager ->Remove. On removing the server token from MDM server, all the apps synced from MDM are moved to Trash. Further, the apps synced from ABM and distributed to the devices are removed from the devices as well. On moving these back to App Repository from Trash, they'll be considered as normal apps added to App Repository via the App Store.

Managing multiple location tokens

You can also upload multiple location tokens on the MDM console to manage department or location specific app purchases. To upload new tokens, navigate to App Repository -> Apple App Management -> Add Location Token -> Upload Token. Once uploaded, MDM will sync the apps added to the location token via ABM.

Note: If you need to add a new location in ABM portal, go to Locations and click on Add a new location. It is recommended to give the location a descriptive name, for easier identification purposes.

Each location token is valid for one year. When nearing expiration, it is essential that the token is renewed to distribute apps using the location tokens. You can renew the location token by logging in to ABM, downloading the location token again and uploading the token back in MDM by following the same steps as mentioned above.

App Installation

The app is associated with the device instead of the user's Apple ID. This lets you install apps without the Apple ID on devices. Additionally, if the devices are Supervised you can install apps silently on the devices. The approved licenses are counted based on the number of devices the app has been distributed to. For example, if you distribute the app to 5 devices, 5 licenses are used. This can be useful in the following cases:

Distributing ME MDM app silently to managed devices

ME MDM app must be installed on managed Apple devices to locate the devices, detect jail-broken devices, and for various other features. Using ABM, ME MDM app can be purchased, distributed to devices and installed silently on Supervised devices, and without requiring an Apple ID in Non-Supervised devices.

    Steps for silent installation:

  1. Ensure https://ppq.apple.com is allowlisted on your external firewall to ensure the added enterprise apps are trusted on the device.
  2. Enterprise apps distributed by MDM, (including the ME MDM app) need to be verified by ppq.apple.com only once. They do not need to be re-verified by the user each time the device connects to the Internet.

Updating Apple Apps

It is also important for the IT administrator to ensure the apps distributed stay up to date with all the critical updates installed on time. If the apps are distributed to the devices using ABM, then the App Store is completely in the control of the IT administrator, and the updates are not available to the user on the devices directly. Hence, the admin has to distribute these updates to the devices to make them available to the user.

Follow the steps given here to distribute app updates to devices.

App Configurations

MDM lets you modify the configurations of the app to be distributed to the device, effectively restricting the capabilities and features of the app. App Configurations lets you customize the apps to suit the needs of the organization. You can also secure devices by restricting apps from accessing data and/or resources of the managed devices. The app developer names and specifies a set of configurations as an XML file, which is uploaded to the MDMserver and is automatically pushed along with the app. The app developer must support app configurations for the app, to implement it using MDM.

Follow the steps given below to apply app configurations:

  1. Click on App Repository from the Device Mgmt tab.
  2. Select the app from the repository or add the app.
  3. Click on the ellipsis button under Action and select Modify App for existing apps. For new apps, you can directly upload the XML file with the required configurations under the Configurations section.
  4. Save the changes.

Pushing app configurations based on user-specific/device-specific parameters such as e-mail, UDID etc., to different users can be a cumbersome task as the app configuration needs to be modified every time before it is pushed. However, MDM supports dynamic variables which ensure once the app configurations with user-specific/device-specific parameters are setup using dynamic variables, they needn't be configured again as the dynamic variables fetch all the required data from the enrollment details.

Here is the table of parameters for which MDM supports dynamic variables:

PARAMETER DYNAMIC VARIABLE
Device UDID %udid%
Device Name %devicename%
User Name %username%
E-mail %email%
Domain name %domainname%
Serial Number %serialnumber%
IMEI %imei%
Exchange ID %easid%

Sample XML file
The app configuration file is an XML file which contains details regarding the configurations supported by the app. A sample XML file is shown below:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
             <key>serverURL</key>
            <string>myServerUrl.myDomain.com</string>
            <key>username</key>
            <string>%username%</string>
            <key>domain</key>
            <string>%domainname%</string>
            <key>email</key>
            <string>%email%</string>        
</dict>
</plist>

To meet your organizational needs, you can create app configurations for the following applications.

App Policies

MDM lets you to modify the App policies for App Store and Enterprise apps. App policies are helpful in protecting the corporate app data when the MDM profile is removed from the device or when you migrate from one MDM server to another etc.

MDM allows you to configure the following app policies:

  1. Remove app on MDM profile removal: When this option is enabled, all the apps distributed via MDM will be automatically removed from the device, when the MDM profile is removed.
  2. Restrict backup for app data in iTunes and iCloud:You can protect the app data by restricting users from taking backup on their iTunes and iCloud account.

Note: If you modify these app policies after distributing the app,

  • Devices with the latest version of app installed on them will be automatically updated with the modified app policies.
  • Devices with the lower version of app installed on them will not get the modified app policies updated until the devices are updated with the latest version.

Enterprise apps for Apple

Enterprise apps are also called as in-house apps. Enterprise apps are those which are specific to an organization and are used internally. These apps are owned by the company and are not listed in the App Store. Enterprise apps are commonly a collection of computer programs with business applications or tools for modeling the organizational work. They are unique applications designed based on the business requirement. Enterprise apps are developed exclusively for distinguished platforms, like Apple & Android. Refer to this, to know more about adding enterprise Apps in the App repository and installing them on devices without user intervention. To test and deploy Apple enterprise apps seamlessly using multi app version management refer to this link.

Any enterprise app added to the App Repository and associated to devices, gets automatically trusted and does not require the user to manually trust the app on the device.

B2B apps for Apple

B2B (Business-to-Business) apps are tailor-made apps developed to specifically cater to the needs of an organization. The basic difference between enterprise apps and B2B apps is, the former is developed in-house while the latter usually involves third-party developers. Further, B2B apps are provided only through ABM, so your organization must have an ABM account. To know more about B2B apps, refer this.

iOS app management

Apps can be installed, updated, managed, and uninstalled on iOS devices using the above specified methods.

Troubleshooting Tips

  • MDM server is not able to contact ABM to sync apps.

    Check if vpp.itunes.apple.com is allowlisted along with other domains and ports listed here. Ideally, it is recommended to Allowlist *.apple.com for seamless management of Apple devices. Also, verify the availability of the required Apple services.

  • Info.plist not found
  • While trying to upload an enterprise app, you receive the error message Info.plist not found. This error occurs when the .ipa file is extracted from an invalid source. Contact your developer to get the valid .ipa file.

Jump To