Installing Service Pack

Installing Service Pack

Mobile Device Manager Plus periodically provides Service Packs which provide new features (requested by the customers), fixes for certain bugs and updates related to documentation. Service Packs can be downloaded from the Website, and updated into ManageEngine Mobile Device Manager Plus using the Update Manager tool.

Ensure that no application is running when applying the Service Pack. This prevents any files used by the   application from being over-written. For example if the Mobile Device Manager Plus is running, stop the server and then install the service pack.

Important: You should login to the computer as Administrator to install a Service Pack.

The steps to apply a Service Pack are as follows:

  1. Stop Mobile Device Manager Plus Server.

  2. Start Update manager by executing the script UpdateManager.bat file located in <Install_Dir>/bin directory.

  3. Click Browse and select the Service Pack file (.ppm) to be installed. Click Install to install the Service Pack.

  4. You can go through the Readme file of the Service Pack by clicking the Readme button.

   On clicking Install, the tool checks whether there is enough space for the installation of the service pack. If there is no enough space, the tool informs you about the lack of space. You must clear the space and then proceed with the installation.
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