The most commonly raised helpdesk tickets within organizations pertain to issues with app installations, agent crashes, malfunctioning devices, and much more. Troubleshooting devices using conventional methods such as Email, chat, or phone calls is complex, since it consumes a lot of time owing to multiple iterations. Mobile Device Manager Plus (MDM) lets you troubleshoot issues remotely by obtaining a real-time view of the managed device's screen with iOS remote screen sharing. Devices running iOS and iPadOS can instantaneously share their screen to the admin for a swift issue fix. However, the device must be running iOS 11.0 or later versions, or iPadOS 13.0 or later versions to remotely view the shared screen.
Mobile Device Manager Plus facilitates iPadOS/iOS remote screen sharing by leveraging Zoho Assist, which is bundled free with It. A major benefit is that, you need not install any additional apps, besides the ME MDM app to remotely access iOS devices. Click here for steps to silently install the ME MDM app on managed iOS devices without any user intervention. On initiating a remote session from the MDM server, it is mandatory that the user must enable screen recording to initiate remote screen sharing on iPhone.
For complete step-by-step instructions to remotely access iOS devices, check out this video:
Thereby, the device's screen is shared to the admin for remote troubleshooting.
For managed Android devices, you can remotely control them besides just viewing the shared screen. To learn more about remote troubleshooting, click here.