How to block OS updates in iOS and Android devices?

Description

As IT administrators, there are several scenarios where OS updates are to be restricted in iOS or Android devices. Some of the possible cases are:

• Critical enterprise app(s) may not fully support the latest OS resulting in bugs & issues.
• Enterprise network bandwidth may get affected if several devices update at once.
• Bugs in the latest OS may prevent enterprise apps from functioning properly.

Here's how you can block OS updates on managed Android and Apple devices. Follow the steps given below to restrict OS updates:

• iOS
• Android

Prerequisite(s)

The following pre-requisites need to be met to restrict OS update in iOS and Android devices

• iOS devices must be Supervised and running iOS 11.3 or above. If you want to block OS updates on devices running below iOS 11.3, refer this.
• Android devices must be running Android 6.0 or later versions and must be provisioned as Device Owner.

Steps

Restricting OS updates for iOS devices

Mobile Device Manager Plus allows admins to create a policy to automate the OS updates on mobile devices. While configuring the policy, you can decide the number of days the OS update must be blocked for. After the OS update is available, the user will not be able to manually install the OS update for the specified number of days. 

1. Navigate to Device Mgmt -> Automate OS updates
2. Create a new iOS policy.
3. Select Delay for and specify the number of days you want to prevent manual OS update
4. Create and distribute the policy to the required Groups or devices.

NOTE: The OS update can only be restricted upto 90 days, after which the users can manually update the OS on the devices. For more information on automating OS updates, refer this document.

Restricting OS updates for Android devices

Mobile Device Manager Plus allows admins to automate and schedule OS updates for Android devices. While configuring the policy, you can decide the number of days for which the OS update must be blocked for. After the OS update is available, the user will not be able to manually install the OS update for the specified number of days. After which, the OS update will automatically be installed on the devices based on the configured schedule.

1. Navigate to Device Mgmt -> Automate OS updates
2. Create a new Android policy
3. Select Delay for and specify the number of days you want to prevent manual OS update
4. Schedule the OS update, by specifying the Deployment Window, Deployment Days and the Deployment Window. Ensure the Deployment Window selected is minimum 2 hours.
5. Create and distribute the policy to the required Groups or devices.

NOTE: The OS update can only be restricted upto 30 days, after which the users can manually update the OS on the devices.

NOTE:If you cannot restrict OS updates as explained above, contact our Support team for alternate solutions.