# How to obtain iOS device logs using Apple Configurator?

Last updated: July 24, 2026

This guide explains how to obtain iOS device logs using Apple Configurator to help MDM support troubleshoot issues. On a Mac, install Apple Configurator, connect the device via USB and trust the Mac (devices with USB restrictions can only connect to the Mac used for enrollment), then open the device's Console view to save the logs, optionally clearing or reloading them to capture a reproduced issue, before emailing the saved logs to MDM support.

## Description

In certain cases, MDM support technicians might require the logs of the managed devices to troubleshoot issues. You can obtain iOS device logs using Apple Configurator as explained below:

## Steps

- On a Mac machine, download and install [Apple Configurator](https://itunes.apple.com/dm/app/apple-configurator-2/id1037126344?mt=12), a free program designed by Apple for [bulk and efficient deployment of iOS devices](https://www.manageengine.com/mobile-device-management/help/enrollment/enroll_ios_devices_using_apple_configurator.html).
- Open the installed application and connect the device whose logs are to be obtained, to the Mac machine via USB.
- When prompted on the device to trust the Mac machine, click on Trust. It is also to be noted that if connections via USB is restricted through MDM, you can connect the devices only to that Mac machine which was used to enroll the device using Apple Configurator. If not enrolled via Apple Configurator, you cannot conenct it to any Mac machine.
- Once the device is displayed on the Apple Configurator screen, right click on the device and click on **Get Info**.
- Now click on **Console** from the left menu. You can click on **Save** to save the device logs.
- If you've been instructed to replicate the issue on the device. You can either click on **Clear** to generate fresh logs which contains logs of the issue which was replicated or you can click on **Reload** to update the logs after you've replicated the issue. Once done, click on **Save**.
- After the logs have been saved, you can mail the same to MDM Support team(mdm-support@manageengine.com) or MDM Cloud Support team(mdmcloud-support@manageengine.com)

## Frequently asked questions

### Why can't I connect my iOS device to a different Mac to get its logs?

If USB connections are restricted through MDM, the device can only connect to the Mac machine that was used to enroll it via Apple Configurator; devices not enrolled that way can't be connected to any Mac.

### How do I capture logs for an issue I've just reproduced on the device?

Click Clear to generate fresh logs before reproducing the issue, or click Reload to update the existing logs after reproducing it, then click Save.

### Where do I send the saved device logs?

Email the saved logs to the MDM Support team (mdm-support@manageengine.com) or the MDM Cloud Support team (mdmcloud-support@manageengine.com).