Google account missing


End user is trying to enroll a mobile device and he gets the error message "Google account missing".


End user might get this error message, when he has not provided his google account in the mobile device. The android device that is being enrolled need to have the users' google account information in it. If the user has not provided the google account information then the enrollment will fail.


In such cases, users will be notified to login into the google account to continue enrollment process. In case the end user is unaware of the process, you can instruct the end user to navigate to the following location and provide his account information. Settings >Account & Sync >Add Account and then retry the enrollment process.

Applies to: Profile Management, Device Enrollment

Keywords: Google Account missing, Enrollment failure, Android Agent installation