# Safari couldn't open the page because the server stopped responding

Last updated: July 24, 2026

## Problem

When attempting to enroll a device, the error message "Safari couldn't open the page because the server stopped responding" may appear.

![Safari browser error message shown during device enrollment: could not open the page because the server stopped responding](https://cdn.manageengine.com/mobile-device-management/images/MDM-Safaricouldntopenthepage.png)

## Cause

This error typically arises due to caching issues in the browser, which may cause the browser to display outdated or incorrect information.

## Resolution

To resolve this issue, clear the browser cache on your device and then restart it. This process helps in clearing any stored data that may be causing conflicts or preventing the browser from accessing the enrollment page properly. After clearing the cache and restarting the device, attempt to enroll again.

If the problem still persists, contact **mdm-support@manageengine.com** (MDM On-Premises) or **mdmcloud-support@manageengine.com** (MDM Cloud).