Integrated Platform for Managed Services

MSP Central brings remote monitoring and management, service delivery, security, and data protection into one unified console, augmented by AI-driven insights and built for multi-tenant operations. It replaces scattered tools with a secure, cloud-native architecture that’s easy to maintain and built to grow. Your technicians get a consistent experience across modules, while role-based access ensures secure, tenant-aware control. As clients grow and service expectations rise, MSP Central scales with you—offering the reliability and visibility MSPs need to stay ahead.

  • 16,000+

    MSP technicians empowered

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  • 15+

    compliance certifications

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  • 2M+

    client devices managed

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  • 7,100+

    MSPs partnered

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  • Built on ManageEngine’s trusted stack, now purpose-built for MSPs

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This Is How MSPs Scale Today

  • Hyper-automation
  • Smarter with AI
  • Service Delivery Engine
  • Operational Efficiency
  • Seamless Growth
  • Drive operational excellence with automated workflows, smart triggers, and end-to-end task orchestration built for MSPs.

    • Cross-module automation across helpdesk, monitoring, and endpoint security services
    • Smart triggers for ticket routing, patching, and compliance actions
    • No-code and low-code workflow builders for faster deployment
    • Runbook automations to proactively orchestrate incident remediation across on-premises and cloud workloads.
    • Intelligent remediation play-books based on known issue patterns
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  • Leverage AI-powered insights and automation to boost efficiency and decision-making.

    • A unified data layer across service desk, remote IT operations, and cybersecurity tools
    • GenAI for ticket summaries and recommendations
    • Custom workflows with AI and automation
    • Auto-prioritization of alerts based on impacts and patterns
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  • Deliver and manage services across all client environments efficiently and securely.

    • Seamless experience across service operations, device management, and IT security
    • Policy-based automation for consistent service delivery
    • Custom SLAs and service plans tailored per client
    • Prebuilt scripts and workflows for faster onboarding
    • Compliance-ready support for HIPAA, the GDPR, SOC 2, ISO/IEC 27001, and more
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  • Create a seamless, branded experience across a website, mobile app, and portal.

    • A unified client experience via portal, chatbot, and mobile app
    • White-labelled UI to reflect your brand identity
    • A mobile app for on-the-go visibility and actions
    • Multilingual support and localization options
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  • Leverage built-in services and integrations to grow faster.

    • Onboarding assistance for migrating clients and setting up environments
    • Partner training, certifications, and onboarding programs
    • Regional support with multilingual assistance
    • Strategic account management for growth planning
    • API access and documentation for ecosystem flexibility
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Successful MSP Stories

A great management tool for multi-client environment. As a service provider, we need to manage patches, sofware delivery, mobile management for mobile apps on a multi-client environment. Remote control is probably the most important tool on a regular week. And all this is in a single console.

Hector Camejo

Gerson M

IT Consultant

We heavily use the below features, and it works perfectly; multi-tenancy, patch management, software deployment, and configuration management.

Mihir Patel

Faraz H

ITSM team lead, IT and services
 
 
 

Next-Gen MSP Management Starts Here

  • RMM
  • PSA
  • Server management
  • Endpoint security
  • Reports and analytics
  • Monitor, patch, and troubleshoot devices remotely with a robust RMM engine that scales across clients and geographies.

    Automate alerts, script deployments, and health checks to keep devices compliant and secure.

    Explore RMM
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  • Manage tickets, contracts, billing, and SLAs from a single PSA console that aligns your service desk and business operations.

    Empower technicians with contextual views and automated workflows to boost productivity.

    Explore PSA
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  • Track uptime, network performance, server loads, and service availability with 80+ KPIs, alongside IT automation to enable self-healing of servers.

    Get alerts before issues escalate and remediate faster with automation.

    Explore server monitoring
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  • Protect every device with layered endpoint security, integrating an antivirus tool, vulnerability scans, browser security capabilities, and application and device controls.

    Use centralized dashboards to gain real-time visibility into exposure and risk levels.

    Explore endpoint security
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  • Visualize service performance, technician KPIs, asset usage, and client health with customizable reports and dashboards.

    Leverage AI-powered insights to optimize operations and deliver better outcomes.

    Explore reports and analytics
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Stay compliant—stay trusted

Built to meet global standards across security, privacy, and industry regulations

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Drive efficiency with contextual integrations

From orchestration tools to collaboration platforms, it works with what you already use
Or personalize the experience using our open APIs.

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  • servicenow
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  • pagerduty
  • opsgenie
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  • webhooks
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  • zendesk
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Quick Links

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    Client Onboarding

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    Getting Started Guide

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