Features
Customer Management
Manage Customers
Manage sites per customer
Multi-Technician Support
Role Based Access Control
Multi Factor Authentication
SAML Authentication
Features
General
Helpdesk Management
Basic Billings
Automatic email to ticket conversion
Self-Service Portal
API
Knowledge Base
Likes and dislikes
Public, private, and shared
Approve and reject
Home
Dashboard (Technician, CIO, and external widgets)
Request delegation
Announcements
Technician scheduler (calendar)
Reminders
Resource management
Automation
SLA management
Business rules
Request life cycle
Technician auto-assign (round robin, load balancing, or Zia)
Schedules
Preventive maintenance tasks
Notification rules
Custom actions
Closure rules
Custom triggers
Incident Management
Incident workflow editor
Customize templates
User Survey
Survey settings
Survey results
Service Catalog
Multi-level approvals
Customize service request templates with dedicated resource sections
Service request workflow editor
IT Asset Management
Automatic asset discovery (Windows, network, and remote)
Hardware and software asset inventory
Asset life cycle
SCCM integration
Attended remote support (free for up to one concurrent session)
Unattended remote access
Software license management and compliance
Asset workflow editor
CMDB
Relationship mapping
Business views
Association with ITAM and other ITSM practices
Other ITSM Modules
Purchase Management
Contract Management
Problem Management
Change Management
Release Management
Project Management
Reporting
Default canned reports
Tabular or matrix reports
Analysis reports
Summary reports
Audit reports
Schedule reports
Apps and Add-ons
Analytics Plus
OpManager
Site24x7
Applications Manager
SMS gateway
Zoho Circuit
Zapier
Slack
Jira
TeamViewer
Developer Space
Custom functions
Data Management
Import and export
Data archiving
Privacy Settings
PII fields
Anonymize and erase PII
Features
Patch Management
Automated Patch Management
Patch management for third-party applications
Service pack deployment
Patch management for Windows drivers and BIOS
Patch management for server applications
Antivirus definition updates
Test and Approve Patches
Software Deployment (Not supported for Linux OS)
Install and uninstall free and commercial software
Self service portal
10000+ Pre-defined Templates
Automatically update software templates
Modern Management
Complete Wipe
Geo Tracking
Geo Fencing
Remote Control
HIPAA and PCI compliant Remote Control
Integrated file sharing tool
Built-in communication channels
Record remote sessions
Collaborative troubleshooting
Shadow users
Blacken end user's monitor
Multi-monitor support
Audit session details
Asset Management
Hardware and Software Tracking
Detect and automatically uninstall blacklisted software
Block Executable
Software Metering
Software License Management
Configurations
USB Device Management
Power Management
Custom Scripts
Certificate Distribution
Manage files, folders, users, and groups
Permission Management
Printer Management
1000+ Predefined templates
Miscellaneous
Distribution Server for Bandwidth Optimization
Audit-ready reports
Security capabilities
Vulnerability Management
BitLocker Management
Browser Security
Application Control
Malware Protection
Ransomware Protection
OS Deployment
OS Deployment
Mobile Device Management
Mobile Device Management
Features
General
Alerts
Forecasts
Anomaly detection
IT automation
Infrastructure Monitoring
Server monitoring
Guest OS monitoring
Standard events and metrics
Process, service, and resource check monitoring
Infrastructure events
Event log and syslog monitoring
VMware monitoring
Nutanix monitoring
Hyper-V monitoring
Docker monitoring
Kubernetes monitoring
Network Monitoring
Over 15,000 device templates
Network mapping (Topology, Layer 2, and Layer 3)
SNMP traps
Custom performance counters
High availability poller
NCM: firmware vulnerability management
NCM: compliance
Network traffic monitoring
WLC and access point monitoring
Cisco-Meraki monitoring
VPN monitoring
Cisco IPSLA-based WAN RTT and VoIP monitoring
IP address management
SDN and SD-WAN monitoring
ShadowNetFlow Analyzer users
Legend
Feature is available
Feature is not available
Add-on