Your all-in-one MSP workspace
Manage devices, tickets, and alerts across clients — all from one place
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Centralize ticketing, contracts, SLAs, and billing to streamline client service delivery and business operations.
Manage multiple client accounts from a unified console with isolated configurations and data sets. Onboard clients with personalised SLAs, knowledge bases, assets, and workflows tailored to each account. Enable secure access, account-specific automation, and role-based control for streamlined service delivery.
Deliver ITSM services across clients from a centralised platform purpose-built for MSPs. Configure client-specific request workflows, SLAs, change processes, and CMDBs while maintaining operational consistency. Leverage automation, remote actions, and multi-channel support to drive efficient service delivery at scale.
Automate ticket handling with intelligent dispatch rules, email commands, and SLA-based workflows tailored per client. Configure request life cycles, enforce SLA compliance, and manage ticket progress visually with Kanban views. Archive historical data securely, streamline technician workflows, and ensure consistent, policy-driven service delivery across accounts.
Empower end users with a branded self-service portal to log requests, access solutions, and track progress. Enable anywhere-anytime access for technicians and clients with native iPhone support and real-time updates. Offer instant support through integrated live chat, reducing response times and improving user satisfaction across client accounts.
Track and bill client services accurately with automated time and worklog capture. Generate account-specific invoices based on pre-configured billing contracts and rate cards. Streamline approvals, ensure billing transparency, and integrate with third-party accounting systems for end-to-end invoicing.
Automate patching, remote control, endpoint life cycle management, and network device monitoring across desktops, laptops, workstations, and beyond; all at scale.
Automate patch detection, testing, and deployment across Windows, macOS, Linux, and 1,200+ third-party applications. Configure flexible deployment policies with reboot options, user notifications, and custom scripts. Ensure compliance and visibility with detailed reports and secure updates across all managed endpoints.
Securely access and troubleshoot user devices with real-time remote desktop control across Windows, macOS, and Linux endpoints. Collaborate with end users via voice, video, and text chat while transferring files and managing permissions. Ensure audit readiness with session recording, role-based access, and detailed activity logs.
Discover and manage hardware and software assets across your network with automated, agent-based scanning. Track asset lifecycle stages, monitor software usage, and detect unlicensed or prohibited applications. Maintain compliance with audit-ready reports, contract tracking, and real-time inventory updates.
Deploy over 25 pre-defined configurations to manage system settings, applications, security policies, and user environments. Automate routine tasks like software distribution, script execution, and USB device control across endpoints. Enforce standardisation and reduce manual effort with scalable, policy-driven configuration management.
Centralise and manage custom scripts in a secure, version-controlled repository. Execute PowerShell, VBScript, Bash, and other script types across endpoints to automate administrative tasks. Reuse, schedule, and monitor script executions to streamline IT operations and reduce manual intervention.
Secure and manage smartphones, tablets, and rugged devices with flexible policies and real-time controls.
Create and deploy configuration profiles to manage Wi-Fi, VPN, email, restrictions, and security settings across iOS, Android, Windows, and macOS devices. Enforce compliance by remotely pushing policies that govern device behaviour, access, and usage. Standardise mobile environments with granular control over corporate and BYOD devices.
Integrate with Check Point to sync device compliance status and enforce conditional access to corporate networks. Automatically block non-compliant or unmanaged devices based on real-time posture checks. Strengthen mobile security by aligning endpoint management with network access policies.
Provision and manage shared devices used by frontline workers across industries with support for Android Enterprise, Android Open Source Project (AOSP), and Apple devices. Apply usage restrictions, deploy business apps, and control network settings to ensure secure, task-specific device operation. Monitor device health, track location, and enforce compliance for uninterrupted frontline productivity.
Enforce passcode, encryption, and remote wipe policies to secure mobile endpoints. Detect non-compliant or compromised devices and restrict access to risky apps and email. Protect data across iOS, Android, Windows, and macOS with continuous compliance monitoring.
Strengthen client security with vulnerability management, antivirus, and compliance enforcement—all from a unified console.
Scan endpoints for OS and app vulnerabilities, prioritise risks, and automate remediation. Use built-in patching to close gaps quickly. Maintain security with continuous monitoring and reports.
Protect sensitive data with encryption, and USB access control. Enforce security policies to prevent unauthorised access and data leaks. Monitor file activity and ensure compliance across all endpoints.
Enforce safe browsing with controls over extensions, web access, and browser configurations. Block malicious sites, isolate risky sessions, and secure data entry on unmanaged networks. Apply consistent policies across all major browsers and platforms.
Allow trusted applications and block unauthorised software across endpoints. Define rules by user, device, or group to enforce granular control. Reduce attack surface and maintain compliance with minimal manual effort./p>
Unified monitoring for cloud, on-premises, and hybrid servers; ensuring peak performance at all times.
Track critical services and processes across Windows and Linux servers to detect issues early and ensure continuous uptime.
Monitor essential server metrics like CPU usage, memory consumption, disk I/O, and network throughput, keeping a close watch on resource utilization.
Detect server issues before they escalate and resolve them automatically. Runbook automation (RBA) simplifies the detection and remediation of common server faults, helping maintain uptime and ensure consistent performance across client environments.
Leverage over 80 key performance indicators (KPIs) to gain real-time visibility into server health, enabling swift action to maintain peak performance.
Automatically discover and monitor over 11,000 device types from 450+ vendors, including routers, switches, firewalls, and storage devices.
Manage device configurations proactively with automated backups, change tracking, and compliance checks; all within a single console.
Gain client-level and business-wide visibility with customizable reports, dashboards, and SLA insights.
Gain visibility into how your technicians are performing; track resolved incidents, response quality, and their ability to manage complex service requests.
Get periodic insights into the health and performance of client endpoints to proactively address issues before they impact productivity.
Monitor and evaluate the efficiency of networking devices across client environments; ensuring optimal performance at the edge.
Track key delivery indicators like SLA adherence, ticket resolution times, and other KPIs to measure and improve service excellence.
From orchestration tools to collaboration platforms, it works with what you already use
Or personalize the experience using our open APIs.
