MSP Central is an all-in-one IT management platform by ManageEngine designed specifically for managed service providers (MSPs). It brings together help desk capabilities, professional services automation, endpoint management, endpoint security, network monitoring, and server hardening tools under a single console.
How is MSP Central different from other RMM or ITSM tools?
Unlike stand-alone RMM or ITSM tools, MSP Central combines service desk capabilities, endpoint management, network monitoring, and server hardening in one unified platform — so your team spends less time switching between tools and more time serving clients.
Do I need a credit card to sign up?
No. You can sign up and start your free trial without a credit card. You'll only need payment details when you choose to upgrade.
Is there a minimum number of technicians or devices required?
No. There is no minimum purchase requirement. You can start with a single technician and scale up as your MSP grows.
Are there any hidden fees or setup costs?
None. The price you see is the price you pay. There are no onboarding fees, setup charges, or surprise costs.
Can I use MSP Central to manage multiple clients from one account?
Yes. MSP Central is built for multi-client management. You can create separate workspaces, portals, and reporting views for each of your clients.
Can I try MSP Central before committing to a plan?
Yes. You can sign up for MSP Central for free and explore the platform free for a 30-day period.
What happens when my trial ends?
At the end of your trial, you will be asked to extend the trial by reaching out to our team, or you can proceed to purchase the product with your custom requirements.
Can I extend my trial?
In some cases, yes. Reach out to our support team and we'll be happy to discuss an extension based on your evaluation needs.
What payment methods do you accept?
We accept all major credit cards, debit cards, and bank transfers. Annual plans can also be paid via purchase order.
Can I switch plans after purchasing?
Yes. You can upgrade or downgrade your plan at any time. Upgrades take effect immediately; downgrades apply at the next billing cycle.
Do you offer discounts for annual billing?
Yes. Choosing annual billing saves you up to 16% compared to monthly billing.
Are there special pricing options for non-profits or startups?
Yes. We offer discounted pricing for registered non-profit organizations and early-stage startups. Contact our sales team to learn more.
Can I get a custom quote for a large team?
Absolutely. If you have a large team or complex requirements, contact our sales team for a tailored quote and volume discounts.
How does billing work for add-ons?
Add-ons are billed alongside your base plan on the same billing cycle. You can add or remove add-ons at any time, and charges are prorated accordingly.
What happens if I add more technicians or devices mid-cycle?
Additional technicians or devices are billed immediately and prorated for the remainder of the current billing cycle.
Can I get an invoice for my purchase?
Yes. Invoices are automatically generated and sent to your registered email after every payment. You can also download past invoices from your account dashboard.
Is my payment information secure?
Yes. All transactions are processed through PCI-DSS-compliant payment gateways. MSP Central does not store your full card details.
Is it mandatory to subscribe to all modules, or can I choose specific ones?
You can select any module (Help desk, Endpoints, or Monitors) or a combination of them, depending on your requirements. Pay only for the modules you subscribe to.
What happens when all the modules are purchased?
The required number of endpoints, technicians, nodes, and add-ons for each module can be purchased as needed. Enabling the help desk provides a unified technician license, allowing the technicians to access all subscribed modules. Assets purchased across all three modules are summed together and available platform-wide.
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