See our AI capabilities in action
A help desk assistantITSM intelligence with ZiaGenAI: A ChatGPT integrationIntelligent thresholds and forecastingEvent correlationLLM observability
A help desk assistant
- Provides contextual recommendations based on the ticket history
- Summarizes tickets and auto-detects sentiments for faster prioritization
- Offers field predictions like category, priority, template, and technician
- Interprets reply emails from your approvers to automate ticket approvals
GenAI: A ChatGPT integration
- Drafts personalized, relevant ticket responses
- Translates user queries into actionable items
- Enables the context-aware automation of replies
- Effortlessly summarizes sentiment analysis, service delivery reports, and all other insights
Intelligent thresholds and forecasting
- Studies monitoring data over the course of seven days (minimum)
- Predicts usage spikes and recommends remediation actions
- Sets dynamic thresholds to prevent false positives
- Enables proactive issue prevention with minimal manual effort
Event correlation
- Connects the dots using a knowledge graph and extrapolated data
- Offers insights into potential root causes with calculated guesses
- Groups related alerts to minimize noise and alert fatigue
- Requires minimal human interaction for validation and the next steps
LLM observability
- Monitors the performance and responsiveness of LLMs
- Tracks feature usage and latency and detects distortions and anomalies in AI output
- Offers insights into AI behavior, ensuring transparency and audit-readiness
- Supports usage analysis to fine-tune AI-driven workflows
- Monitors token transactions to analyze the invested capital and eliminate unnecessary ones
From ticketing to forecasting, see how intelligent automation changes the game with MSP Central
Endpoint Central MSP is a very stable product and works well for MSPs. For a service provider using this solution, onboarding and setting up client networks and endpoints becomes very easy.
-Jurgen Barbieur,
Senior Consultant, Auxility