Architecture
Components
MSP Central server
Console access is provided via this application, allowing technicians to log in and manage all modules available on the platform.
The web console serves as a centralized hub, empowering administrators to oversee all aspects of managing and monitoring workstations, servers, and ITSM needs from a single interface. This console can be accessed using a browser. Separate client installations are not required to access the web console.
Endpoint agent
The endpoint agent is lightweight software installed in the client systems that are being managed using MSP Central. It acts as a worker to carry out operations as instructed by the central server. The agent can either be installed manually or through the distribution server in all the customer computers that are being managed using MSP Central. For devices in customer branch offices, the agent will contact the distribution server to pull the configurations available for them, deploy them, and update the status back to the server.
Server monitoring agent
The server monitoring agent is required to monitor servers with over 60 performance metrics, intuitive dashboards, RCA, IT automation, and instant alerting mechanisms. This agent also helps monitor business-critical applications that run on the servers, event logs, files, directories, and more.
On-Premise Poller
For network monitoring, the On-Premise Poller helps monitor internal network devices and servers behind a firewall or VPN. The On-Premise Poller can be installed in various branch offices within distributed organizations.
Distribution server
The MSP Central distribution server is installed in one of the computers in the branch offices. The agents in that remote office will communicate with the distribution server to pull the information for all the devices in that customer's branch office. The agents that reside in the branch office devices will contact the distribution server to get the information available to them and process requests. This results in low bandwidth utilization, as only one agent will contact the server periodically.
It is mandatory for the AD connector to be one of the distribution servers within the organization.
System requirements
Domain whitelisting
To ensure smooth communication between the MSP Central endpoint agents, server monitoring agents, and cloud service, please verify that the following domains are on your business network's whitelist:
Hardware requirements for endpoint agents
| Hardware requirement | Value |
|---|---|
| Processors | Intel Pentium |
| Processor speed | 1.0GHz |
| RAM size | 512MB |
| Hard disk space | 3GB |
* This symbol indicates that the disk space required might vary based on the patches or software deployed to the devices through the distribution server.
Software requirements for endpoint agents
Supported OSs
| Windows | Windows Server OS | Mac OS | Linux OS* |
|---|---|---|---|
| Windows 11 | Windows Server 2022 | macOS 13 Ventura | Ubuntu 10.04 and above |
| Windows 10 | Windows Server 2019 | macOS 12 Monterey | Debian 7 and above |
| Windows 8.1 | Windows Server 2016 | macOS 11 Big Sur | Red Hat Enterprise |
| Windows 8 | Windows Server 2012 | 10.15 Catalina | Linux 6 and above |
| Windows 7 | Windows Server 2012 R2 | 10.14 Mojave | CentOS 5 and above |
| Windows Server 2008 R2 | 10.13 High Sierra | Fedora 19 and above | |
| 10.12 Sierra | Mandriva 2010 and above | ||
| Linux Mint 13 and above | |||
| OpenSuSE 11 and above | |||
| SuSE Enterprise Linux 11 and above | |||
| Pardus 17 and 19 | |||
| *Conditional support | |||
| *We support kernel versions above 2.6.33 |
Hardware and software requirements for server monitoring agents
| Parameters | Windows | Linux | FreeBSD | OS X |
|---|---|---|---|---|
| Minimum RAM configuration and processor speed | 512MB and 1.0Ghz | 512MB and 1.0Ghz | 512MB and 1.0Ghz | 512MB and 1.0Ghz |
| Disk space | 30MB | 70MB | 70MB | 70MB |
| OS version or flavor | Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016, 2019, 2022, and 2025; Windows 7 and above | Debian, Ubuntu, CentOS, RedHat, Madriva, Fedora, Suse, Amazon Linux, Gentoo, CoreOS, Raspberry Pi, ARM Processor, RancherOS Glibc version 2.5 or above is necessary* |
9 and above | 10 and above |
*To check the Glibc version, use the command ldd --version in your Linux terminal.
For managing mobile devices
- Android
Android devices running on version 4.0 and above
- iOS (inclusive of iPhone, iPad, and iPod)
iOS devices running on version 4.0 and above
- Windows smartphone
Windows Phone 8.1 and above
- Windows laptops (including Surface Hubs and Surface Pros)
Devices running on Windows 10 and Windows 11
- Chrome OS
Devices running on version 57.0 and above
- tvOS
Devices running on version 7.0 and above
- macOS
Devices running on version 10.7 and above
Note: A TLS version of 1.2 or above is required for legacy devices to be managed using MSP Central.
Supported browsers
- Google Chrome 47 and later versions
- Mozilla Firefox 44 and later versions
- Microsoft Internet Explorer 10 and later versions
Note: The screen resolution should be 1280 x 1024 pixels or higher.
System requirements for the On-Premise Poller
The machine on which the On-Premise Poller will be installed should meet the below requirements:
| RAM | 16GB (a minimum of 12GB of memory is required apart from the memory consumed by the OS and other processes) |
| Processor and virtual processor | 8 processors and 16 virtual processors |
| Processor Speed | 2.5GHz or above |
| Disk space | 100GB or higher |
| OS | Windows or Linux Webpage Speed (Browser) monitoring is available only on CentOS 7.0-7.8 or RHEL 7.x (requires additional software installation) Currently, the On-Premise Poller does not support ARM-based machines. |
| OS type | 64-bit |
Hardware requirements for distribution servers (AD connector)
| Number of devices under the distribution server | Processor Information | RAM | Hard disk space |
|---|---|---|---|
| 1 to 500 | Intel Core i3 (2 core/4 thread) 2.0GHz 3MB cache | 4GB | 6GB* |
| 501 to 1,000 | Intel Core i3 (2 core/4 thread) 2.9GHz 3MB cache | 4GB | 12GB* |
| 1,001 to 3,000 | Intel Core i5 (4 core/8 thread) 2.3GHz | 8GB | 16GB* |
| 3,001 to 5,000 | Intel Core i7 (6 core/12 thread) 3.2GHz | 8GB | 20GB* |
* This symbol indicates that the disk space required might vary based on the patches or software deployed to the devices through the distribution server.
Software requirements for distribution servers (AD connector)
Supported OSs:
- Windows 11
- Windows 10
- Windows 8.1
- Windows 8
- Windows Server 2022*
- Windows Server 2019*
- Windows Server 2016*
- Windows Server 2012*
- Windows Server 2012 R2*
* Recommended for managing more than 5,000 devices.
Your first impression matters; make onboarding your strongest start.
Endpoint Central MSP is a very stable product and works well for MSPs. For a service provider using this solution, onboarding and setting up client networks and endpoints becomes very easy.
-Jurgen Barbieur,
Senior Consultant, Auxility