MSP Central account creation
To access the MSP Central platform, begin by signing up with the below steps: New users can sign up to the MSP Central platform using this link and by entering the following details:
- Name
- Business email
- Company
Existing Zoho users may proceed directly by accessing the platform from the same link.
Customer onboarding
The first step after signing up to the platform is to add your customers.
- Navigate to Admin > General Settings > Customers > Add Customer.
- Specify the name of the customer, enter their email address, assign a service, and click Add Customer.
Site onboarding
Once customers are added, the next step is to add their sites.
- Navigate to Admin > General Settings > Sites > Add Site.
- Select the customer from the drop-down menu and specify a name for the site.
Onboarding Endpoints
Install an agent with direct communication by selecting Download Agent within the newly created site under Admin > Sites. To explore more agent installation options that suit your client environment, refer to agent installation methods.
Configure a site with a distribution server by navigating to Endpoints > Agent > Remote Office. From the Action column, modify the respective site to update the distribution server details.
Onboarding Network Devices
To monitor network devices, install the On-Premise Poller in the network and perform a network scan to detect and monitor the devices. Refer to this document for steps to install the On-Premise Poller.
Onboarding Servers
For real-time monitoring of servers, you may opt for:
- Agent-based monitoring by installing an agent on the server
- Agentless monitoring by installing the On-Premise Poller in the network.
User Onboarding
To add a user:
- Navigate to Admin > General Settings > Users > Add User.
- Specify the user, enter the email, assign the respective services and roles or enable admin access (if required), and fill out the other fields.
Domain Whitelisting
To ensure smooth communication between the MSP Central server, its agents, and the cloud service, please verify if the following domains are on your customer network's whitelist:
Your first impression matters; make onboarding your strongest start.
Endpoint Central MSP is a very stable product and works well for MSPs. For a service provider using this solution, onboarding and setting up client networks and endpoints becomes very easy.
-Jurgen Barbieur,
Senior Consultant, Auxility