# Getting started with ManageEngine MSP Central

## MSP Central account creation

To access the MSP Central platform, begin by signing up with the below steps: New users can sign up to the MSP Central platform using this [link](https://www.manageengine.com/msp-central/) and by entering the following details:

- Name
- Business email
- Company

Existing Zoho users may proceed directly by accessing the platform from the same link.

## Customer onboarding

The first step after signing up to the platform is to add your customers.

- Navigate to **Admin > General Settings > Customers > Add Customer**.
- Specify the name of the customer, enter their email address, assign a service, and click **Add Customer**.

## Site onboarding

Once customers are added, the next step is to add their sites.

- Navigate to **Admin > General Settings > Sites > Add Site**.
- Select the customer from the drop-down menu and specify a name for the site.

## Onboarding Endpoints

Install an agent with direct communication by selecting **Download Agent** within the newly created site under **Admin > Sites**.

To explore more agent installation options that suit your client environment, refer to [agent installation methods](https://www.manageengine.com/desktop-management-msp/agent-installation-methods.html).

[Configure a site with a distribution server](https://www.manageengine.com/desktop-management-msp/help/cloud/getting-started-with-cloud.html?) by navigating to **Endpoints > Agent > Remote Office**. From the **Action** column, modify the respective site to update the distribution server details.

## Onboarding Network Devices

To monitor network devices, install the On-Premise Poller in the network and perform a network scan to detect and monitor the devices. [Refer to this document](https://www.site24x7.com/help/admin/adding-a-monitor/on-premise-poller.html) for steps to install the On-Premise Poller.

## Onboarding Servers

For real-time monitoring of servers, you may opt for:

- [Agent-based monitoring](https://www.site24x7.com/help/getting-started/server-monitoring-agent.html#how-it-works) by installing an agent on the server
- [Agentless monitoring](https://www.site24x7.com/help/admin/adding-a-monitor/agentless-server-monitoring.html) by installing the On-Premise Poller in the network.

## User Onboarding

To add a user:

- Navigate to **Admin > General Settings > Users > Add User**.
- Specify the user, enter the email, assign the respective services and roles or enable admin access (if required), and fill out the other fields.

## Domain Whitelisting

**MSP Central is a platform powered by ServiceDesk Plus MSP, Endpoint Central MSP and Site24x7 MSP. You can refer to the corresponding product documentation for additional setup and configuration.**

To ensure smooth communication between the MSP Central server, its agents, and the cloud service, please verify if the following domains are on your customer network's whitelist:

- [Endpoint management agent communication domain whitelisting](https://www.manageengine.com/desktop-management-msp/help/cloud/domain-whitelisting.html?cd)
- [Server monitoring agent communication domain whitelisting](https://support.site24x7.com/portal/en/kb/articles/which-ports-do-i-need-to-allow-access-in-my-firewall-to-use-site24x7-agent)
- [On-premise poller communication domain whitelisting](https://support.site24x7.com/portal/en/kb/articles/i-have-installed-on-premise-poller-in-my-secure-network-which-ports-do-i-need-to-allow-access-in-such-a-scenario)

![ecnew-fea-card-person-2](https://www.manageengine.com/products/desktop-central/images/clip/ecnew-fea-card-person-2.png)