General Settings
User administration
Administrator
The Administrator role signifies the Super Admin who exercises full control, on all modules. In MSP Central, users who are assigned Admin access have elevated privileges across the platform.
Navigate to Admin → General Settings → Users → Add User and enter the Name, Email, and Enable Admin access.
Key features of Admin access
- These users can only access the MSP Central Admin page.
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Super admins are automatically added as administrators in the respective integrated modules:
- Endpoints – Administrator
- Network Devices – MSP Admin
- Help Desk – SD Admin
- Full control over all modules (Customer management, Site management, User management, Audit settings, License module) and functionalities within MSP Central.
- By default, Admins have privileges to handle all customers available in the platform and perform all associated modules.
- They can manage users, configure modules, and oversee customer environments without restriction.
Technician
A Technician can be assigned to specific modules with customizable roles and scopes.
- Module Association
Technicians can be added to specific modules based on the client's needs. They will have access to only the modules they are associated with and only the associated modules to their account will be visible.
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Roles within each module can be associated for the Technician. Additionally, custom roles can be created within individual modules and associated at the platform level.
To assign a Technician, navigate to Admin → General Settings → Users → Add User and enter the Name, Email, and select required role under Assign Service & Role option.
Click on the respective links to learn more about roles and permissions available in endpoint management,
Customer Group
Once the customers have been added, the next step is to associate them with a Customer Group to facilitate the deployment of a policy to a group of devices. Bulk deployment improves policy distribution to various devices across the network and reduces the time and effort spent on individual policy deployment.
Each customer must be associated with a Customer Group, and a customer can only belong to one Customer Group at a time.
- User scoping
Users are scoped based on the Customer Group they are associated with. This means that users will have access to all customers within their scoped Customer Group.
- Adding new customers
When a new customer is added to a Customer Group, users who are scoped to that group will automatically gain access to the new customer.
- Customer Group modifications
If a customer is moved from one group to another, their scope will be removed from users associated with the original group, and the customer will become accessible to users scoped to the new group.
Select the Customer Group while assigning Roles & Services under Add User.
To create a new Customer Group, navigate to Admin → General Settings → Customers → Add Customer Group. Enter the Group name and Customers.
All Customer Group
The All Customer Group is a virtual group in the MSP Central platform that automatically includes all customers available within the platform.
When a user is scoped to the All Customer Group, they are granted access to all current and future customers in the modules they are associated with.
Audit Log Management
Audit Log Management enables the Admin to track and monitor various actions performed by users within the MSP Central platform. Admins can configure the retention period for audit log entries. Entries older than the configured retention period will automatically be removed from the Audit Log.
Feature Settings
RMM:
PSA:
Your first impression matters; make onboarding your strongest start.
Endpoint Central MSP is a very stable product and works well for MSPs. For a service provider using this solution, onboarding and setting up client networks and endpoints becomes very easy.
-Jurgen Barbieur,
Senior Consultant, Auxility