MSP Central: Where IT automation makes the difference

Contextual service delivery

  • Automates ticket creation, categorization, and prioritization
  • Assigns tickets intelligently with round-robin or load-balancing algorithms
  • Guides technicians through the ticket resolution lifecycle with visual workflow builders
  • Enables users to resolve common issues via a self-service portal with guided runbooks
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Patch deployment and monitoring

  • End-to-end automation from patch release to deployment and compliance reporting
  • Includes test-and-approve workflows for safe and scheduled rollouts
  • Ensures continuous patch compliance without manual tracking
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IT scripting

  • Supports cross-platform automation across endpoints and network devices
  • Lightweight execution using PowerShell, Bash, or any CLI
  • Reusable script library with scheduling, logging, and remote execution options
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Asset discovery

  • One-time setup to scan, identify, and monitor assets across networks
  • Ability to automatically generate and schedule audit-ready asset reports
  • Detects shadow IT and ensures complete visibility across client environments
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Endpoint provisioning

  • Fully automated onboarding with OS deployment, software installation, and policy configuration
  • Enables standardized provisioning across clients to ensure speed, consistency, and security
  • Integrates with directory services and device management tools for seamless enrollment
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Runbook automation

  • Set up automated actions such as restarting services, executing scripts, or rebooting systems based on monitoring events
  • Link runbooks to specific thresholds or performance anomalies for targeted, instant response
  • Leverage dynamic execution to run automations on the impacted system without manual input
  • Define parameters like execution timeouts and recipient alerts to stay in control
  • Improve consistency in issue handling and reduce technician workload across client environments
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"I was always very happy with the service at Site24x7.com. Notifications were easy to set up, and the reports were delivered quickly after any outages with clear explanations given. I highly recommend this tool for Website availability monitoring."

Justin Roberts Systems/Data Analyst

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