ITSM is the operational backbone for any MSP, helping teams manage client expectations, streamline service delivery, and maintain profitability. With the ITSM market expected to grow at a CAGR of 15.3% from 2025 to 2032, scalable ITSM isn’t just an option; it’s essential.

The ITSM module in MSP Central is built for modern MSPs. Multi-tenant by design, it supports the full life cycle of service operations: ticketing, SLAs, billing, asset tracking, and ITSM frameworks. Everything is unified in one workspace, purpose-built to match the way MSPs operate.

As almost 90% of SMBs are using or considering MSPs to manage their IT, this ITSM module is built to meet that demand with the performance, reliability, and visibility that clients expect.

blue tile section

Billing built around usage

Usage-based billing

Bill your customers based on what they actually used, not a flat estimate. Usage across endpoint management, IT service management, and infrastructure monitoring services you provide flows straight into every invoice.

  • Automatic usage capture: Usage data from MSP Central syncs into Zoho Billing on its own, so each renewal reflects exactly what was delivered that cycle.
  • Accurate invoicing: Cut down underbilling and overbilling disputes by generating invoices from real usage instead of static estimates.
  • Metered subscriptions: Turn on metered billing directly within a subscription, so usage-based charges apply automatically at every renewal.
msp-solutions-features-1

Customer and product sync

Keep your billing records and your service records in lockstep, without entering anything twice.

  • Two-way sync: Customer and product data in MSP Central syncs automatically with Zoho Billing—nothing to re-enter or reconcile manually.
  • One source of truth: Avoid mismatched records between your service delivery tools and your billing system.
  • Zero setup duplication: New customers and products added in MSP Central are ready to bill in Zoho Billing without extra configuration.
msp-solutions-features

Flexible plans and subscriptions

Structure pricing around how you actually sell, not a rigid template.

  • Custom pricing models: Choose per-unit or flat pricing, set billing frequency, and add trial periods or setup fees to match your offer.
  • Multiple plans per product: Attach several plans to the same product as your pricing evolves, without rebuilding your catalog.
  • Multiple subscriptions per customer: Create separate subscriptions per product, each on its own terms — billed together as one consolidated invoice with a line item per subscription.
msp-solutions-features
quote-icon

"I was always very happy with the service at Site24x7.com. Notifications were easy to set up, and the reports were delivered quickly after any outages with clear explanations given. I highly recommend this tool for Website availability monitoring."

Justin Roberts Systems/Data Analyst

Manual billing errors and uncaptured usage cost MSPs up to 10% of their hard-earned revenue every year. Plug the leaks with automated, usage-based invoicing and get paid for exactly what you deliver.

Sign up for free