PSA is the operational backbone for any MSP, helping teams manage client expectations, streamline service delivery, and maintain profitability. With the ITSM market expected to grow at a CAGR of 15.3% from 2025 to 2032, scalable PSA isn’t just an option; it’s essential.

The PSA module in MSP Central is built for modern MSPs. Multi-tenant by design, it supports the full life cycle of service operations: ticketing, SLAs, billing, asset tracking, and ITSM frameworks. Everything is unified in one workspace, purpose-built to match the way MSPs operate.

As almost 90% of SMBs are using or considering MSPs to manage their IT, this PSA module is built to meet that demand with the performance, reliability, and visibility that clients expect.

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The PSA toolkit

Account management

Collaborate better with your clients to understand their needs and help them experience smarter, faster, more secure IT.

  • Onboard customers, implement solutions, and assign technicians in just a few clicks.
  • Measure the service delivery performance for individual accounts and adhere to SLAs and experience-level agreements.
  • Associate service plans with handled requests to enable an automated billing and payment cycle.
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Billing

Never miss out on payments or dues while ensuring the right amounts are charged for the services delivered.

  • Use the built-in billing capability to track technician efforts and bill clients accurately.
  • Integrate SLAs, tickets, and technician deployments to analyze service delivery and charge for it accordingly.
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A service desk

Empower your technicians with an all-in-one help desk to manage tickets, streamline operations, and boost client retention.

  • Reduce technician workloads in ticket handling with hyper-automation.
  • Manage multiple accounts effortlessly with the multi-tenant model.
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A self-service portal

Enhance the end-user experience with an all-inclusive portal for users to raise, track, and provide feedback on requests.

  • Maintain autonomy and personalize experiences with client-specific portals.
  • Get multi-language support to serve clients across the globe.
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IT Asset management

Utilize a comprehensive solution to manage all your clients' IT and non-IT assets and optimize asset utilization, eliminate ghost assets, and ensure license compliance.

  • Employ agent-based scanning to detect and capture data from client IT networks.
  • Centralize your asset inventory and license management.
  • Use the built-in CMDB to track and manage all the CIs of your clients through their entire lifecycle.
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ITSM frameworks

Employ ITSM frameworks as the foundation for running seamless IT operations for your clients.

  • Swiftly log, prioritize, and route incidents and service requests. Ensure timely responses and restore services with minimal disruption to client operations.
  • Identify recurring issues early, diagnose the underlying causes, and implement permanent fixes to prevent future disruptions.
  • Plan thoroughly, obtain approvals, and communicate clearly to implement changes across environments with minimal business impact.
  • Schedule, test, and roll out features, updates, and patches while maintaining system stability and user satisfaction.
  • Oversee client-specific IT initiatives from planning to delivery. Assign tasks, track progress, and ensure timely execution with full visibility.
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"I was always very happy with the service at Site24x7.com. Notifications were easy to set up, and the reports were delivered quickly after any outages with clear explanations given. I highly recommend this tool for Website availability monitoring."

Justin Roberts Systems/Data Analyst

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