# Purpose-built ITSM for modern MSPs

Multi-tenant by design, our ITSM supports the full life cycle of service operations: ticketing, SLAs, billing, asset tracking, and ITSM frameworks. Everything is unified in one workspace, and purpose-built to match the way MSPs operate.

![](https://cdn.manageengine.com/products/desktop-central/images/compliance-why-dashboard-click-img.gif)

![](https://www.manageengine.com/msp-central/images/psa-software.png)

## The ITSM toolkit

### Account management

Collaborate better with your clients to understand their needs and help them experience smarter, faster, more secure IT.

- Onboard customers, implement solutions, and assign technicians in just a few clicks.
- Measure the service delivery performance for individual accounts and adhere to SLAs and experience-level agreements.
- Associate service plans with handled requests to enable an automated billing and payment cycle.

![msp-solutions-features-1](https://www.manageengine.com/msp-central/images/msp-solutions-features-10.png)

### Billing

Never miss out on payments or dues while ensuring the right amounts are charged for the services delivered.

- Bill customers on actual usage across endpoint management, ITSM, and infrastructure monitoring—usage is tracked automatically and billed through metered subscriptions at every renewal.
- Choose pricing that fits how you sell—per-unit or flat rates, with flexible plans for every product you offer.
- Billing in MSP Central is now further enhanced through Zoho Billing. [Learn more](https://www.manageengine.com/msp-central/solutions/billing.html).

![msp-central-billing-solution](https://cdn.manageengine.com/sites/meweb/images/msp-central/images/home-page-01.png)

### A service desk

Empower your technicians with an all-in-one help desk to manage tickets, streamline operations, and boost client retention.

- Reduce technician workloads in ticket handling with hyper-automation.
- Manage multiple accounts effortlessly with the multi-tenant model.

![msp-solutions-features](https://www.manageengine.com/msp-central/images/msp-solutions-features-12.png)

### A self-service portal

Enhance the end-user experience with an all-inclusive portal for users to raise, track, and provide feedback on requests.

- Maintain autonomy and personalize experiences with client-specific portals.
- Get multi-language support to serve clients across the globe.

![msp-solutions-features](https://www.manageengine.com/msp-central/images/msp-solutions-features-13.png)

### IT Asset management

Utilize a comprehensive solution to manage all your clients' IT and non-IT assets and optimize asset utilization, eliminate ghost assets, and ensure license compliance.

- Employ agent-based scanning to detect and capture data from client IT networks.
- Centralize your asset inventory and license management.
- Use the built-in CMDB to track and manage all the CIs of your clients through their entire lifecycle.

![msp-solutions-features](https://www.manageengine.com/msp-central/images/msp-solutions-features-14.png)

### ITSM frameworks

Employ ITSM frameworks as the foundation for running seamless IT operations for your clients.

- Swiftly log, prioritize, and route incidents and service requests. Ensure timely responses and restore services with minimal disruption to client operations.
- Identify recurring issues early, diagnose the underlying causes, and implement permanent fixes to prevent future disruptions.
- Plan thoroughly, obtain approvals, and communicate clearly to implement changes across environments with minimal business impact.
- Schedule, test, and roll out features, updates, and patches while maintaining system stability and user satisfaction.
- Oversee client-specific IT initiatives from planning to delivery. Assign tasks, track progress, and ensure timely execution with full visibility.

![msp-solutions-features](https://www.manageengine.com/msp-central/images/msp-solutions-features-15.png)