For MSPs, reporting isn’t just about tracking KPIs—it’s about proving value, identifying gaps, and making informed decisions at scale. Whether it’s SLA adherence, patch compliance, or service desk performance, visibility drives trust.

The reporting & analytics module in MSP Central provides MSPs with a powerful set of customizable, real-time dashboards and reports—covering everything from endpoint health to client-specific metrics. Built for multi-tenant use, the module enables granular visibility across all accounts while consolidating data into a unified, actionable view.

From showcasing uptime to optimizing technician productivity, the reporting & analytics module helps MSPs turn data into outcomes—streamlining operations and strengthening client relationships.

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Contextual deep analytics with MSP Central

Service delivery measurement

Measure service delivery rates and client satisfaction (CSAT) scores to evaluate performance and identify areas of improvement. Gain visibility into your service credibility and take data-backed steps toward client retention and growth.

  • Timesheets: Track technician hours, project time, and billing accuracy. Ensure productivity, reduce manual errors, and align service cost reporting with resource allocation.
  • Service utilization: Analyses how effectively your services and resources are being used. Identify underutilized assets and maximize returns with detailed service cost and usage breakdowns.
  • Incident management: Visualize and report on incident trends, resolution timelines, and SLA adherence. Maintain service visibility and proactively reduce repeat issues.
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RMM Reporting

Gain full control and real-time visibility into your remote monitoring & management operations. Understand uptime, ticket resolution trends, and overall monitoring effectiveness.

  • Monitor reports: Track the availability, performance, and status of monitored devices across client networks. Identify outliers with easy-to-read compliance and performance tracking dashboards.
  • Security reports: Stay ahead of threats with detailed vulnerability insights, threat trends, and endpoint protection status. Demonstrate the strength of your security posture to clients with evidence.
  • Patch compliance reports: Ensure devices are up-to-date and compliant with security standards. Automate compliance tracking and highlight vulnerable systems before they cause breaches.
  • Endpoint performance reports: Understand how endpoints perform across your client base with metrics on usage, issues, and responsiveness. Optimize operations and reduce client complaints through smart tracking.
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Server Reporting

Generate deep analytics on server health, uptime, resource usage, and potential risk indicators. Spot server bottlenecks before they affect client operations.

  • Health and uptime reports: Track server availability and keep critical workloads online across all environments.
  • Resource and disk utilization reports: Keep tabs on CPU, memory, disk, and I/O usage to prevent slowdowns.
  • Forecasting and capacity planning: Predict performance issues and plan upgrades before they impact uptime.
  • Threshold and alerting reports: Review threshold violations and alert trends to better understand when and where systems deviate from optimal performance.
  • Server inventory reports: Maintain a complete record of OS versions, apps, and configurations.
  • Risk and anomaly reports: Identify early warning signs of server failure or performance anomalies and take preventive actions before they escalate into critical issues.
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"I was always very happy with the service at Site24x7.com. Notifications were easy to set up, and the reports were delivered quickly after any outages with clear explanations given. I highly recommend this tool for Website availability monitoring."

Justin Roberts Systems/Data Analyst

Measure & grow your business with MSP Central

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