# ManageEngine MSP Central Terms of Use **Published on:** 05th August 2026 **Effective from:** 04th September, 2026 ## ManageEngine MSP Central - Terms of Use ManageEngine MSP Central, a unified solution for end-to-end IT operations that enables Managed Service Providers (MSPs) to efficiently manage, monitor, and secure their end clients' infrastructure is provided to you or the entity that you represent (hereinafter "you" or "your") by the applicable Zoho entity listed [here](https://www.manageengine.com/customer-region.html) (hereinafter "Zoho"), according to the following terms and conditions (hereinafter "Terms"), in addition to [ManageEngine On-Demand Terms of Service](https://ondemand.manageengine.com/terms.html?pos=MEhome&loc=mefootercat=glb) ("General Terms"). Use of ManageEngine MSP Central indicates your acceptance of these Terms and the General Terms. If you do not agree to these Terms and the General Terms, do not use ManageEngine MSP Central in any manner. ## Accessing ManageEngine MSP Central ManageEngine MSP Central is a part of ManageEngine's suite of on-demand solutions for IT operations. You will be able to access ManageEngine MSP Central by using your common account for all ManageEngine's on-demand solutions (hereinafter "Zoho Account"). ## Authorization for Professional Services Notwithstanding any restriction in the General Terms regarding your use of ManageEngine Services for offering services for commercial or third-party benefits, you are authorized to use ManageEngine MSP Central solely to provide end-to-end IT operations and managed services to your designated third-party end clients ("Authorized Use"). Any use of ManageEngine MSP Central outside the Authorized Use is strictly prohibited. ## Client Authorization You represent and warrant that you have obtained explicit written authorization from your end clients to: 1. Access, monitor, manage, and modify their IT infrastructure, networks, servers, endpoints, and data. 2. Deploy, install, or remove lightweight software monitoring and management tools ("Agents") across their hardware and device environments. ## Usage Limits Zoho may prescribe usage limits based on the subscription plan chosen by you. You must make sure that your usage is within the usage limits prescribed by Zoho in order to avail uninterrupted service. You understand that Zoho may restrict an activity if you reach the usage limit corresponding to such activity. ## Terms of Use for API Integration of ManageEngine MSP Central with Third Party Applications using APIs provided by Zoho requires technical skill. You understand that errors or defects in the integration may cause loss and corruption of data. You must make sure that you use the services of technically skilled persons for the integration. You agree that Zoho is not liable for any loss and corruption of data caused due to errors or defects in the integration. You must not try to access any functionality that is not exposed in the documentation for the API. You understand and agree that Zoho will not be liable for the consequences of accessing or using any unexposed functionality of the API. ## API Usage Limits Zoho may prescribe usage limits, including limits on the number of calls, number of records per call, bandwidth usage and frequency of calls. You are required to adhere to the usage limits prescribed by Zoho in order to avail uninterrupted service. You understand that Zoho may restrict an activity if you reach the usage limit corresponding to such activity and that an API call may either fail or be partially executed if the usage limits are reached before or during an API call. ## API Deprecation Zoho, in its discretion, may cease providing the current version of the API either as a result of discontinuation of the API or upgradation of the API to a newer version. In both cases, the current version of the API will stand deprecated and become the deprecated version of the API (hereinafter "Deprecated Version"). When Zoho decides to deprecate the current version of the API, you will be informed about such deprecation through a service announcement. For a period of six months following announcement of deprecation (hereinafter the "Deprecation Period"), Zoho will use commercially reasonable efforts to support the Deprecated Version. You understand that Zoho is not obliged to provide the features of the newer version in the Deprecated Version. Zoho in its discretion may cease supporting the Deprecated Version during the Deprecation Period if: 1. Zoho is required to do so by law. 2. You have breached any provision of these Terms or the General Terms of Service. 3. Zoho determines that supporting the API is likely to result in a security risk to Zoho. ## Modification of Terms of Use Zoho reserves the right to modify ManageEngine MSP Central Terms of Use. Modifications to the Terms of Use are effective upon your use of ManageEngine MSP Central subsequent to publication of such modification.