Ensure that each client’s business is functioning smoothly 24x7, perform routine hardware maintenance tasks to avoid downtime and outages, and provide continuous help desk and remote IT support.
Ensure service continuity and remain highly responsive whenever required by rapidly accommodating IT changes and avoiding downtime. Provide the necessary amount of services and support as and when required, and handle any IT issues that arise on the way.
Constantly monitor servers and websites to avoid security breaches. Automate security patches and software updates, and immediately alert clients when you notice an anomaly. Preserve business continuity, avoid any type of data loss, and focus on data backup and disaster recovery.
Notify clients of the expiration dates of their software licenses, keep clients' payment information secure, and ensure that clients’ security practices are compliant with current rules and regulations.
Secure and manage your clients' IT infrastructures effectively from any place, anytime, and enable remote work for their distributed workforces.
Effectively manage and monitor every client’s entire IT network. Discover, manage, monitor, and secure clients’ network devices with minimal resources and maximum return on investment.
Handle your clients' desktops, servers, laptops, and mobile devices from a central location, no matter the organization’s size.
Manage every aspect of your clients' IT staff's mobile device use, from enrolling new devices to wiping all corporate information when an employee leaves the organization.
Deploy a comprehensive help desk or service desk, complete with built-in account management, asset management, remote controls, and advanced reporting. Offer services and support to multiple clients with centralized controls thanks to the solution’s robust data segregation.
Proactively monitor the performance, health, and availability of clients’ networks with the solution’s out-of-the-box support for devices from multiple vendors and its compatibility with contemporary network technologies. Manage multiple clients and cater to their diverse needs with customizations and automations.
Securely manage your customers' front-end and back-end IT infrastructures remotely with the solution’s cloud monitoring, network monitoring, application performance monitoring, and end-user monitoring.
Defend against privileged access misuse with our solution’s powerful access governance and contextual integrations with various IT services. Centrally manage privileged access for your customers through a fully automated, policy-driven approach while achieving complete data segregation.
Secure your clients' privileged accounts, control and monitor privileged access to client networks, and implement stringent security best practices.
ManageEngine allows our customers to be kept up-to-date on a three-tier level (telephone, web, and email), provides excellent SLA options based on customers, allows our technical staff to be kept instantly updated on all requests, and, most of all, provides an easy-to-use reporting facility that can be scheduled, giving me time to concentrate on other business requirements.
Technical manager, TCNS
I would definitely recommend ManageEngine! Anyone looking for an IT solution that allows you to walk through problems and diagnose issues with clients—along with something that will not kill the budget: I would recommend ManageEngine all day!
Founder, Quick to Impress
ManageEngine helps us manage our customers’ requirements day in and day out, 24x7, in ways that all other software failed to achieve, and all that without having to spend six figures!
Managing director, Infinet
We use ManageEngine to monitor our servers, and I have to say, it gives us great insight into what the users see as the performance of the system instead of what the server thinks the performance is. Users are not concerned by CPU, memory, or I/O—they are interested in response times and availability. I have not seen anything else that gives us the breadth of monitoring points that we need. Keep up the good work.
Director, The Ripe Group
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