ServiceDesk Plus MSP

A full-fledged ITSM suite for managed service providers

  • Manage multiple clients
  • Effectively troubleshoot incidents from every account
  • Manage client workstations remotely
  • Implement changes in a controlled and structured environment
  • Centrally manage purchases and contracts
  • Monitor business health using a unified MSP dashboard
  • Log and track technician hours, and automate billing
  • Coordinate field staff, and assign them to client locations

PAM360

Comprehensive privileged access management

  • Privileged account management
  • Secure remote access provisioning
  • Ensure just-in-time privilege escalation
  • SSH key and SSL/TLS certificate management
  • Privileged session management
  • DevOps and cloud security
  • Leverage privileged user behavior analytics (PUBA)
  • Comprehensive auditing and reporting

Password Manager Pro

Privileged account management

  • Securely store client passwords
  • Selectively share passwords among MSP admins and clients
  • Launch direct connections to client networks
  • Automatically reset passwords
  • Deploy concurrent controls
  • Gain visibility on password access
  • Generate comprehensive audits and reports

Desktop Central MSP

Holistic endpoint management for service providers

  • Support and manage all major OS flavors across endpoints
  • Automate patch deployment, and software distribution
  • Integrate with helpdesk tools to meet your SLAs faster
  • Track granular asset data for hardware and software
  • Control and troubleshoot devices remotely
  • Create baselines to manage all types of client environments
  • Deploy security configurations to all network endpoints
  • Generate custom reports, and individual customer bills

Mobile Device Manager Plus MSP

Comprehensive mobile device management

  • Benefit from a unified console with customer segmentation, and a multi-tenant architecture
  • Manage Windows, iOS, Linux, Android, and Chrome OS devices
  • Enforce security policies to secure data at rest, in use, and in transit
  • Manage apps and OS updates without user intervention
  • Lock down devices to run a single app, or a specific set of apps
  • Securely share, view, and save corporate resources on mobile devices
  • Remotely view or control devices to troubleshoot issues
  • Track device locations and execute remote commands on non-compliant devices

OpManager MSP

Network and server monitoring for MSPs

  • Enhance network performance and availability monitoring
  • Acquire comprehensive service and VM health monitoring
  • Gain multi-vendor compatibility and support
  • Ensure foolproof fault management
  • Generate insightful network performance and health reports
  • Benefit from customizable dashboards and widgets
  • Get vital multi-tenant support details
  • Implement essential role-based user management

Site24x7

Cloud-based remote monitoring platform for MSPs

  • Monitor the uptime and performance of websites and APIs
  • Ensure the health of VMs, networks, and cloud services
  • Diagnose and troubleshoot application bottlenecks
  • Optimize the digital customer experience delivered by single-page applications and websites
  • Securely manage the IT environments of multiple customers
  • Automatically initiate remediation actions for alarm events
  • Share custom created dashboards and reports with clients
  • Configure a white-labeled customer portal

Resources

Customer storiesCustomer stories

ManageEngine ServiceDesk Plus MSP helps us manage our customers’ requirements day in and day out, 24x7, in ways that all other help desk software failed to achieve, and all that without having to spend SIX figures!

- Stephen Rowney, Managing Director Infinet Network Solutions Pty. Ltd

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