# Integrate ServiceDesk Plus with Network Configuration Manager

Integrate ServiceDesk Plus with Network Configuration Manager

If you have ServiceDesk Plus On-Premise installed in your network, you can automatically log trouble tickets from Network Configuration Manager for configuration changes and backup failures. So, besides the provision to notify fault via email, you can also track the faults by logging trouble tickets to ServiceDesk Plus.

For logging the trouble ticket to ServiceDesk Plus correctly, you need to ensure the following:

- ServiceDesk Plus Settings must be configured in Network Configuration Manager

Network Configuration Manager communicates with ServiceDesk Plus only through technician key. [Click here](https://www.manageengine.com/network-configuration-manager/kb/how-to/integrate-sdp-ncm.html) to know how to generate the API key for integrating ServiceDesk Plus with Network Configuration Manager.

## Configure Server Settings

Following are the steps to configure the ServiceDesk Plus and Network Configuration Manager Server settings:

1. Network Configuration Manager must know where ServiceDesk Plus is running to log the ticket. To configure the ServiceDesk Plus settings details, follow the steps given below:
2. Navigate to **Settings -> General Settings -> Third Party Integrations** and configure the following values:
   - **Product type:** Select the product type (ServiceDesk Plus or ServiceDesk Plus-MSP) with which you are trying to integrate Network Configuration Manager.
   - **Server IP / DNS Name:** Name or the IP address of the machine where ServiceDesk Plus is installed and running.
   - **ServiceDesk Plus Technician Key:** Enter the API key generated using API Key Generation in ServiceDesk Plus.

![ServiceDesk Plus Integration](https://www.manageengine.com/network-configuration-manager/help/images/integ-sdp.png)

- **Create tickets in SDP for backup failure alerts:** Configure ServiceDesk Plus to create tickets whenever configuration backups fail in NCM
- **Create tickets in SDP for configuration upload requests:** Configure ServiceDesk Plus to create tickets whenever users raise configuration upload requests in Network Configuration Manager
- Click **Save**.

## Compatible versions for integration of ServiceDesk Plus with Network Configuration Manager

| SDP On-Premise version | Suggested OpManager version | Compatibility status |
|---|---|---|
| 15100 and above | 128583 and above | Compatible |
| 14710 and above | 128152 and above | Compatible |
| 14305 and above | 127188 and above | Compatible |
| 14005 and above | 126140, 126153, 126167 and above | Compatible |
| 11212 and above, 11300 and above | 125457, 125473, 125476, 125489 and above | Compatible |
| 11138 - 11206 | 125410 and above | Compatible |
| 11128 - 11137 | 125214 and above | Compatible |
| 11000 - 11127 | 124097 and above | Compatible |
| 10513 and below | 124031-124096 | Compatible |

### Note:

- It is highly recommended that you use the latest / updated versions of both Network Configuration Manager and ServiceDesk Plus because the latest versions communicate via API-based integration, unlike older versions.
- If an alarm is raised as ticket in ServiceDesk Plus and the ticket is not closed, any change in severity of the alarm will be updated in the same ticket as notes. Any custom statuses will be equivalent to "Open" only.

**Note:** If proxy is configured in client side, then the proxy in Network Configuration Manager needs to be configured to perform integration.