Upgrade to the latest version of Network Configuration Manager

Network Configuration Management »
Professional Enterprise Service Packs

Service Pack for 12.8 customers

Version 12.8.587

SHA Value: 346959735f35c798571ea20309a3fedf33b370f5e39347e8f26c470f31095ff3

Note: Users on 5990 build, please fill this form. Other users, please refer to the table below for the upgrade path.

 

Read and accept the License Agreement before downloading this software.
Upgrade path for previous versions | Steps to apply service pack | Find my build number | ReadMe

We recommend users to move to the latest version Network Configuration Manager 12.8.587

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How do I find my build number

Current build Upgrade path to the latest build
12.8.000 & above Install the service pack to move to the latest build.
12.7.000 to 12.7.317 Install the service pack to move to the build 128003.
12.6.000 to 12.6.329 Install the service pack to move to the build 127007.
12.5.000 to 12.5.659 Install the service pack to move to the build 126007.
124000 to 124196 Install the service pack to move to the build 125012
12300 Install the service pack to move to the build 124006
12200 Fill this form and we'll send you the Service Pack to move to 12300
12000/12100 Install the Service Pack to move to build 12200

Steps to apply the service pack to Network Configuration Manager

  • Professional Edition
    1. Shut down the Network Configuration Manager. (If Network Configuration Manager is running as a Windows service, stop the service from the Control Panel > Services window and close the window).
    2. Start the Command Prompt as an administrator: Search for “cmd”, right-click Command Prompt, then select Run as administrator.
    3. Back up the database (follow the steps here).
    4. End the processes: Open the Task Manager and make sure the processes java.exe or wrapper.exe of the application are terminated.
    5. Back up the application folder: Make a copy of the folder. This will back up the product configuration settings.
    6. Launch Update Manager:
      • Windows OS: Go to the /bin folder and run the script UpdateManager.bat
      • Linux OS: Go to the /bin folder and run the script UpdateManager.sh
    7. Click the Browse button to select the upgrade pack file (the .ppm file that you downloaded) and choose Install.
    8. Follow the on-screen instructions to apply the service pack.
    9. Once the upgrade is complete, start the service for the changes to take effect.
  • Enterprise Edition

    Step 1: Network Configuration Manager Database Backup

    1. Stop the Network Configuration Manager Central and all probe services.
    2. Backup the Network Configuration Manager database in one of the following methods:
      1. If the backend database is installed on an MSSQL server, take an SQL backup of Network Configuration Manager database and all the dependent plug-in databases.
      2. If Network Configuration Manager is installed on a Windows machine, go to the bin > backup folder under Network Configuration Manager installation directory and execute the BackupDB.bat as administrator for the Central server and all probe servers.
      3. If Network Configuration Manager is installed on a Linux machine,go to the bin > backup folder under Network Configuration Manager installation directory and execute the BackupDB.sh as root user for the Central server and all probe servers.
      4. If Network Configuration Manager is installed on a virtual machine, take a VM snapshot of the Central and all probes.

    Step 2: updating the Central Server

    1. Start all Probe services for Smart Update to take effect.
    2. Go to the bin folder under the Network Configuration Manager Central installation directory.
      1. Windows OS: Run the UpdateManager.bat file as administrator.
      2. Linux OS: Run the UpdateManager.sh file as root user.
    3. The Update Manager launcher appears on the screen.
    4. Browse the required Update Pack file and click on Install.
    5. Follow the on-screen instructions to apply the Update Pack.
    6. Once the update is complete, start the Network Configuration Manager Central Service for the update to take effect.

    Step 3: Smart Update (Automatic updating of Probe servers)

    1. The Probe will automatically contact the Central server.
    2. Once the Probe server detects a build number mismatch with the Central server, all the Probe services will be stopped.
    3. The Probe server downloads the Update Pack from the Central server and starts updating.
    4. Once the update process is complete, restart all Probe services.

Remember, if you are applying more than one update pack, you have to follow the instructions above for each update pack. For instance, if you are on build 124196 and have to move to 125203, here's how you should go about it:

  • Follow the steps (corresponding to your Network Configuration Manager Edition) to update to build 125010.
  • Ensure you start Network Configuration Manager after this update.
  • Again stop Network Configuration Manager and follow the update steps (corresponding to your Network Configuration Manager Edition) to move to build 125203.

If you need any assistance or clarifications, please contact ncm-support@manageengine.com

How do I find out my Build number?

Log in to the Network Configuration Manager web interface, and click the About link in the top pane. You will find the build number mentioned below the version number. This is the build number of the currently installed Network Configuration Manager.

Network Configuration Manager

Note:

  • An end of support has been announced for Network Configuration Manager Version 5980 and below versions.
  • Only users with a valid AMS (Annual Maintenance and Support) contract are eligible to download Service packs and other upgrades. Refer https://www.manageengine.com/support.html for more details.
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